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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Kind and helpful people.

Kind and helpful people. Great customer service and easy to use Reviewed on: 26th May 2025

Easy to set up.

Easy to set up. You can adjust how much you pay throughout if you have unexpected bills starting. Highly recommend. Reviewed on: 26th May 2025

Very easy to check my account.

Very easy to check my account. Keeps me up-to-date with how my account is progressing. Reviewed on: 26th May 2025

A valuable service, where you feel very supported...

A valuable service, where you feel very supported and safe. The staff are very understanding and help you every step of the way. Reviewed on: 26th May 2025

I was struggling to keep up with everyday living cos...

I was struggling to keep up with everyday living costs, I turned to StepChange and the personal plan that they created helped me to focus on the things that I could do to help myself me and it helped to kick start my finances Reviewed on: 26th May 2025

Step Change helped stop my spiralling debtts get out...

Step Change helped stop my spiralling debts get out of control. Now under a manageable monthly payment. Trustworthy and easy online system too. Reviewed on: 26th May 2025

Super experience, and helpful service.

Super experience, and helpful service. Reviewed on: 26th May 2025

Good liaison with creditors.

Good liaison with creditors.. It would have been better if I could have used my original bank account. Reviewed on: 26th May 2025

Changed my life

Changed my life they do not judge your situation just find thr best way to help you Reviewed on: 26th May 2025

One of the best services I’ve ever know

I’ve known about step change for many years I used to sign post YMCA Residents to them for help over ten years they have helped so many people help change their lives financially helping take back their control of living debt free .I my self have use their sevices helping through a very tough patch in my life .I can truely recommend them together with their love and understanding of your situation without any judgment ,,they really are one of the best today ?May God bless them moving forward .Terry Reviewed on: 26th May 2025

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