Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Really helpful, huge relief.

Really helpful, huge relief. No judgement Reviewed on: 26th May 2025

Calling StepChange was the best decision I ever made.

Calling StepChange was the best decision I ever made. Reviewed on: 26th May 2025

Best choice I made

In a year of being on a DMP with step change I’m in a much better position and feel like I’m finally in control of my debts. Would highly recommend to anyone who is struggling, the customer service has been beyond anything I expected everyone I have spoken to has been understanding and supportive and have helped take away the feeling of being ashamed. Reviewed on: 26th May 2025

Lifeline

This has been a lifeline for me. People manning the phones try their best, are respectful and non judgemental. Reviewed on: 26th May 2025

Escelent gud People very calm end help evribady

Escelent gud People very calm end help evribady Reviewed on: 26th May 2025

I was in a bad place.

I was in a bad place. I had made the mistake of borrowing money in order to clear debts and using credit cards to live. The more I paid off one set of debts the more another new set grew. Stepchange were understanding, nonjudgmental and made a world of difference. They made me realise I was not the only one in similar situations and came up with an action plan that allows me to pay off my debts and live as well. I had no hesitation in recommending Stepchange when a colleague at work got into financial trouble and have recently given the same advice to a friend. Reviewed on: 26th May 2025

Their help and support changed my life, i couldn't s...

Their help and support changed my life, i couldn't see a way out until i got in touch with Step change and now i'm on top of things. I really can't thank them enough. Reviewed on: 26th May 2025

Instant relief

By the time anybody gets to the stage of admitting defeat with their financial situation, they are worn out and at the end of the rope, worried that they will be made to feel stupid. Stepchange does not make anybody feel that way, they never say ‘ why did you buy that?’ It was such a relief to speak with somebody that did not judge your choices they just helped you get out of the whole that you had dug for yourself. I felt like a huge weight had been lifted from my shoulders and I no longer felt ashamed. Reviewed on: 26th May 2025

Took a lot of stress and worrry from my situation...

Took a lot of stress and worrry from my situation Reviewed on: 26th May 2025

From when I set my debt management plan up the staff...

From when I set my debt management plan up the staff were very helpful and not judgemental and I got peace of mind that help put me back in control Reviewed on: 26th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub