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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,647 reviews, last reviewed 26th Jun 2026
188550% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026
A A's avatar
A A

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18647)

Support That Truly Made a Difference

5
We found ourselves overwhelmed with a significant amount of debt and couldn’t see a way forward. StepChange provided us with practical, compassionate advice and clear, manageable steps to take control of our situation. It was incredibly tough at first, but knowing that something was finally being done brought us much-needed peace of mind. With their support, we stuck to the plan—and now, we’re completely debt-free. The experience has not only lifted a huge weight off our shoulders but also taught us to manage our finances more wisely and with a focus on a more secure future. Reviewed on: 25th May 2025
Nicola's avatar
Nicola

Stepchange helped in my critical moment

4
I had to seek the help of Stepchange at a critical time withdeadlines imposed on me by creditors. Stepchange made the process simple and they worked fast to rescue me from financial drowning. With their help I was able to stabilize my own situation. Reviewed on: 25th May 2025
D L's avatar
D L

I’m still very concerned about my situation especial...

4
I’m still very concerned about my situation especially with my credit cards & when they will eventually be paid. I’m still being threatened by county court judgements etc Reviewed on: 25th May 2025
Christopher R's avatar
Christopher R

I was completely overwhelmed when I asked for help b...

5
I was completely overwhelmed when I asked for help but it was the best decision I’ve made. Although it will take a while to become debt free at least I now have enough money to live on and the letters from my debtors have stopped so I can sleep again! Reviewed on: 25th May 2025
Nicola J's avatar
Nicola J

It's very efficient and trustworthy company.

5
It's very efficient and trustworthy company. Reviewed on: 25th May 2025
KumYoke C's avatar
KumYoke C

I have excellent service with stepchange Debt manag...

5
I have excellent service with stepchange Debt management Reviewed on: 25th May 2025
Salama's avatar
Salama

Going from sleepless nights to peace of mind

5
Step change have helped me go from having sleepless nights to having peace of mind. Having a family, mortgage and being on a fluctuating salary meant that I fell into a tremendous amount of debt. With step changes help and guidance they have helped me prioritise my bills and get my life back on track. Being in a debt management plan has meant that I have paid off 2 debts so far and back up to date with 3 of my immediate bills. Thank you so much for what you have done for me and my family, I will forever be grateful, although I am still in debt I can now see the path ahead. Reviewed on: 25th May 2025
Chelsea's avatar
Chelsea

Stepchange helped me out of drowning debt.

5
After years of trying to keep up with debts I was finally informed that I had options. Step changed helped me clear all of my debt and saved me from getting any deeper. Everyone I spoke to was really helpful and understanding making me feel so much better about the situation I was in. I am so grateful for their help Reviewed on: 25th May 2025
Wayne K's avatar
Wayne K

The debt was overwhelming.

5
The debt was overwhelming, Stepchange have put it all into perspective and allowed me to sleep again at night fab service and given me back peace of mind Reviewed on: 25th May 2025
Teresa 's avatar
Teresa

Brilliant service from the start, they were reassuri...

5
Brilliant service from the start, they were reassuring, sympathetic and completely non-judgemental. Finally I can see a light at the end of the tunnel. I am kept up to date with how things are progressing with my creditors. Reviewed on: 25th May 2025
K. L. M. 's avatar
K. L. M.

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