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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

I have been with step Chang for quiet a while they h...

I have been with step Chang for quiet a while they have really helped me a lot Reviewed on: 25th May 2025

Excellent experience with Stepchange.

Excellent experience with Stepchange. Advisor made me feel at ease and was so helpful when completing my application. They talked me through each step and then discussed the best way to proceed. I was able to set up my plan easily and the yearly reviews does not take too long to complete. Reviewed on: 25th May 2025

First class service

Excellent advice given on how to clear debts Reviewed on: 25th May 2025

I was worried before joining step change.

I was worried before joining step change. They have helped me with all my debts. Always there if I have a question. Would recommend them to anyone Reviewed on: 25th May 2025

A great help when I was so overwhelmed and worried a...

A great help when I was so overwhelmed and worried about my debts, helped me to get everything in order. Reviewed on: 25th May 2025

Exellent 5***** service

Helped me through darkest period of my life great team i was highly stressed as lost buisness due to covid many thanks ,now re building Reviewed on: 25th May 2025

Stepchange have been a wonderful help and support ti...

Stepchange have been a wonderful help and support time with my debt difficulties for a long time. They are totally non judgemental and always their very best to reassure you. Reviewed on: 25th May 2025

Easy to use service and finally made me get control...

Easy to use service and finally made me get control over my debt and finances Reviewed on: 25th May 2025

Excellent service

Excellent help & advice at a difficult time to help ease our financial problems.I would recommend stepchange to everyone Reviewed on: 25th May 2025

I was going through a difficult time but the process...

I was going through a difficult time but the process was made easier by Stepchange advisors. Reviewed on: 25th May 2025

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