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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Thank you very much you saved my life

Thank you very much you saved my life Reviewed on: 25th May 2025

Step change have made me sleep at night, my debt was...

Step change have made me sleep at night, my debt was constantly on my mind, worried sick every day/ night, now I can see light at the end, I can see my debt declining and it’s such a lovely feeling that soon I will be debt free, Thanks to step change for understanding my situation and helping me in the road to being debt free Reviewed on: 25th May 2025

I was so relieved after talking to some very underst...

I was so relieved after talking to some very understanding people, as I have never been unable to pay any money before, Reviewed on: 25th May 2025

Highly recommend!

StepChange have been so good with me (I’m a nightmare with paperwork and emails) and I have a monthly payment that is affordable with no payments going to anyone else other than who I have debts with. Reviewed on: 25th May 2025

Best company to help you become debt free

Very helpful and helped me clear my debts. Defo worth getting in touch if you want to be debt free! Reviewed on: 25th May 2025

helped me sort my debts into 1 manageable...

Stephanie helped me sort my debts into 1 manageable payment Reviewed on: 25th May 2025

I have been with step Chang for quiet a while they h...

I have been with step Chang for quiet a while they have really helped me a lot Reviewed on: 25th May 2025

Excellent experience with Stepchange.

Excellent experience with Stepchange. Advisor made me feel at ease and was so helpful when completing my application. They talked me through each step and then discussed the best way to proceed. I was able to set up my plan easily and the yearly reviews does not take too long to complete. Reviewed on: 25th May 2025

First class service

Excellent advice given on how to clear debts Reviewed on: 25th May 2025

I was worried before joining step change.

I was worried before joining step change. They have helped me with all my debts. Always there if I have a question. Would recommend them to anyone Reviewed on: 25th May 2025

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