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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

helpful and friendly staff

Step change are always helpful when I phone.it does take a bit of a wait but that is understandable busy the lines are busy.I also emailed them,they answer quickly and efficiently.All staff are friendly and helpful. Reviewed on: 25th May 2025

really helpful and support...

The lady I spoke with was really helpful and supportive, talked me through the process and advised me accordingly. Reviewed on: 25th May 2025

Staff are so helpful.

Staff are so helpful. They're reassuring, empathetic and sympathetic. Reviewed on: 25th May 2025

StepChange saved my life during the Pandemic

Who knew a Pandemic for Covid-19 would happen!? I worked in the Entertainment and Hospitality industry which completely collapsed several times, open, closed, open, closed was going on a lot in 2020 into 2021, I was not eligible for Furlough so was living on Credit Cards thinking it cant last long! How wrong I was! the debts mounted up and no employment on the horizon, finally I turned to StepChange who thankfully helped me contact the companies I was in debt to and helped me make a Debt Management Plan, I am eternally grateful to them, they saved my life I had no idea how to cope and they offered me solutions - I am still paying my debts and will never use a Credit Card again but at least I am on track to a finish date - I am now a Pensioner and dont have good prospects for money, however I am doing my best with the help of StepChange and the good will of the companies that I rose the debts with Reviewed on: 25th May 2025

Stepchange sorted my debts out don’t know were I wou...

Stepchange sorted my debts out don’t know were I would be if it wasn’t for there help Reviewed on: 25th May 2025

Excellent support and friendly agent solved the diff...

Excellent support and friendly agent solved the difficulty I was facing Reviewed on: 25th May 2025

Really I am so worried about paying money.

Really I am so worried about paying money. But I don’t have fullfigure. But I am going stepchange no stressed, no worries. I can sleep very peacefully. Reviewed on: 25th May 2025

When I was desperate as husband left me with debt ,...

When I was desperate as husband left me with debt , I phoned step change and they were so helpful it was a weight of my shoulders . Reviewed on: 25th May 2025

I find this the most difficult thing of all to do.

I find this the most difficult thing of all to do. and without guidance I would be lost, but the financial advisors, are so proffessional at doing this, you are helped through it. I must admit to having got it wrong due to nerves, but thank goodness ge help. Reviewed on: 25th May 2025

I was struggling with debt to the stage it was affec...

I was struggling with debt to the stage it was affecting my health. I then heard about Step Change, so I contacted them, and I am glad I did, and they set up debt management plan which I could afford, and it helped me a lot and stopped all the calls. Reviewed on: 25th May 2025

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