Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

View other StepChange products

4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

When mental health causes financial crisis

After my wife fell ill due to Parkinson’s medication, she suffered a mental health crisis and we got into severe debt over £60kwhen I became aware of what was happening I was signposted to Step Change and with their help I have been able to get my debt down to a manageable level. Reviewed on: 28th May 2026

Excellent people.

Excellent people. Peace of mind. I would highly recommend. Fairly easy to use. They also help with a budget. Reviewed on: 28th May 2026

Always very professional and empathetic.

Always very professional and empathetic.You don’t feel like you’re being judged .Took my health situation into consideration Reviewed on: 28th May 2026

A fantastic company,, life changing advice,

A fantastic company,, great customer service, helpful, friendly, empathetic. Stepchange has been an absolute rock to me during an extremely difficult and stressful time. i would highly recommend them to anyone who finds themselves in financial distress, Stepchange really can change your life. Reviewed on: 28th May 2026

The staff are always there for you if needed.

The staff are always there for you if needed. They are very understanding and caring. Reviewed on: 28th May 2026

Life changing.

Life changing. Help me manage a problem that was a deep burden to me. Reviewed on: 28th May 2026

The service is effective and efficient along with th...

The service is effective and efficient along with the staff getting things done. Reviewed on: 28th May 2026

Fantastic stress free great team

Fantastic stress free great team Reviewed on: 28th May 2026

Great debt advice and debt help, step change has hon...

Great debt advice and debt help, step change has honestly changed my life Reviewed on: 28th May 2026

Stepchange intervention helped me to take pressure o...

Stepchange intervention helped me to take pressure off from my creditors Reviewed on: 28th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.76 from 84 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews
Debt advice
from Business Debtline 4.34 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub