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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Help when I needed it most.

I needed help with debts that were overwhelming me. I was referred to StepChange and things were soon under control. I was helped and guided through the whole of my DMP. I have dyscalculia which means that dealing with numbers and managing my finances are difficult. The advisers at StepChange talked me through preparing my annual budget, something I could never have done on my own. Thanks to StepChange I am now debt free and I intend to remain that way. Reviewed on: 2nd May 2024

Great Help.

The team at Stepchange have given myself a first class service and taken a great weight off my shoulders as regards to the debt i am in. If they had not been here to help i do not know where i would be now. Reviewed on: 2nd May 2024

spot on in everything they do.

spot on in everything they do. If not for them i would be in a lot of debt and having lots of problems paying it. Have helped me turn my debt around and make it very manageable. Reviewed on: 2nd May 2024

Very good debt advice.

Very good debt advice. Managed to reduce financial pressure I was under.Helped me to manage my finances and budget better Reviewed on: 2nd May 2024

The best debt management

Step change are very good at helping you with your debt problems they are caring understanding with your debts Reviewed on: 2nd May 2024

I contacted Stepchange when I was struggling with debt.

I contacted Stepchange when I was struggling with debt. The lady I spoke to was so friendly kind and professional and really helped me . She really understood my problems and together we worked out a way to deal with the debt. She didn’t push me into any decision and I was able to make an informed choice Reviewed on: 2nd May 2024

Twin saving graces

I was in a very vulnerable, difficult position when I first contacted Stepchange. They offered twin saving graces of practical, structured debt management with friendly, helpful, non judgemental advice and support. I could not have dealt with my debt without them. Reviewed on: 2nd May 2024

Quite literally saved my life

Stepchange have been invaluable in getting my life back. The best thing I’ve ever done & the weight off my shoulders is immense. Can’t thank them enough. They get in touch with all the creditors for you & make it really simple taking all the worry away. Reviewed on: 2nd May 2024

They were so helpful in supporting me to get my fina...

They were so helpful in supporting me to get my finances in order. Never judging always supportive Reviewed on: 2nd May 2024

Excellent service, I truly believe the kind so kind...

Excellent service, I truly believe the kind so kind helpful people of srepchange saved my life, in the 5 + years they been helping they always shown consideration, non judgemental, professionalism , thoughtfulness and so much more, a true brilliant service for those in desparation of life , especially when no one else really wants to help... thank you so much faithfully and sincerely..... Reviewed on: 2nd May 2024

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