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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I couldn’t keep up with my debts.

I owed £8000 on a low income. I thought I would never pay it off . I was just managing the interest. 24 months later I’ve almost finished paying off the full amount. I’ve 10 months to go. I am so very very grateful. Reviewed on: 25th May 2025

I used StepChange to set up a DMP.

I used StepChange to set up a DMP. They were very helpful and still are now the plan is up and running. I have had to call them on occasion and mostly they are very courteous, I only had one negative experience with a receptionist and felt her tone was very judgemental. I feel she let the rest of a very helpful team down in this occasion. I most recently contacted them as I was had an issue with one of my creditors and the service I received was amazing. The sorted everything out and wrote a letter to my creditors reminding them of the agreement they had made. I am able to check my account online which is perfect as my working hours are not always conducive to calling in office hours. I would definitely recommend. Reviewed on: 25th May 2025

Set up, then tumbled, got scared, became completely...

Set up, then tumbled, got scared, became completely unmanageable and isolated therefore didn’t get in touch. need to put new arrangement to clear debts asap please. Thank you Reviewed on: 25th May 2025

Totally brilliant service from the first phone call...

Totally brilliant service from the first phone call changed my life from that call Reviewed on: 25th May 2025

Amazing service

Felt really embarrassed having to get in touch but Step Change were brilliant. Didn't judge just good solid advice Reviewed on: 25th May 2025

StepChange changed my life

StepChange changed my life, and really helped when I lost my job and house and are still helping. Reviewed on: 25th May 2025

These amazing people saved me literally.

These people saved me literally. I don’t know what I would have done without these people. Reviewed on: 25th May 2025

Its help me managed with my money

Its help me managed with my money Reviewed on: 25th May 2025

Manage finances

Very satisfied with it all I am managing my finances much better and I’m not stressing about money Reviewed on: 25th May 2025

Stepchange helped me get all my loans into one affor...

Stepchange helped me get all my loans into one affordable one. Life seems to be easier now Reviewed on: 25th May 2025

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