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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Financial problems? Contact Stepchange

My finances are in a very bad state, I had to many loans and to much on credit cards. These problems came to a head when I was scammed. I spoke to my bank who were very helpful and to a degree sympathetic. Having looked at my finances the bank suggested I should contact Stepchange who would be in a better position advise me. After a great deal of thought and considerable trepidation I contacted them and after going through a very comprehensive review of my finances and my budget I was advised to set up a debt management plan. With a great deal of help and support from Stepchange I did this and now my debts are being paid off at a rate that I can afford. It is not at all easy but I have found Stepchange to be very helpful and kind. I have found the process very stressful but at the end of the day all the work was worthwhile and I am pleased that I took the advice that Stepchange gave me. It will take quite a long time for my finances to recover but I have learnt a great deal and I will not make the mistakes I made again. I would not hesitate to recommend Stepchange to anyone in financial difficulties. Reviewed on: 25th May 2025

Great service

Excellent service, all staff are so helpful, and put you at ease right away Reviewed on: 25th May 2025

Going to Stepchange was the best decision I have eve...

Going to Stepchange was the best decision I have ever made..They have really taken all the worry out of my life! Reviewed on: 25th May 2025

I really don't know where I'd be without them.

I found Step Change to be great! They helped me deal with my debts, sort all the paperwork out, etc. Great service all round. I really don't know where I'd be without them. Thank you, Step Change. Reviewed on: 25th May 2025

We have had a plan in place for a number of years an...

We have had a plan in place for a number of years and have always found StepChange to be very supportive and helpful. Reviewed on: 25th May 2025

Stepchange made me feel I could breathe again.

Stepchange made me feel I could breathe again. Their non judgmental approach helped me feel recognised and worthwhile. I am now feel empowered to tackle the financial challenges in my life and can see a light at the end of what was for me a dark tunnel. Reviewed on: 25th May 2025

Step a change helped me in the worst moment of my life.

Step a change helped me in the worst moment of my life. Now I'm almost debt free and that is all Dow to them. Reviewed on: 25th May 2025

Would highly recommend

I have been with StepChange for over two years now and it has been incredibly helpful with reducing my debts. The process of setting up a debt management plan, and keeping this under review, has been so simple and the customer service is always excellent. I would highly recommend StepChange to anyone needing support with their debt management. Reviewed on: 25th May 2025

Step change are thorough and help all debt crisis is...

Step change are thorough and help all debt crisis issues Reviewed on: 25th May 2025

Stepchangechanghedmylife in more ways than I thought...

Stepchangechanghedmylife in more ways than I thought possible thank you Reviewed on: 25th May 2025

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