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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

How StepChange support is helping me.

StepChange has been really supportive helping me to manage my debt in such a way that it is reducing what I owe with realistic payments that leave me money to live on. I'm really grateful to them as it has relieved me of a lot of the stress I was experiencing due to money issues. Reviewed on: 2nd May 2024

Easy to use

Easy smooth experience very professional and no stress at all kept in touch each. Step of the way and was always polite now have an easy to afford monthly amount Reviewed on: 2nd May 2024

Had a lot of debt didn’t know what to do and rang st...

Had a lot of debt didn’t know what to do and rang stepchange very helpful sort everything out for you that’s it Reviewed on: 2nd May 2024

customer service is excellent

Every contact I’ve had with step change customer service has been excellent very calm and reassuring and great advice. Reviewed on: 2nd May 2024

They explained everything to me and helped me with m...

They explained everything to me and helped me with my money management Reviewed on: 2nd May 2024

They simply understood my problem and started helpin...

They simply understood my problem and started helping in a short time. They are excellent . Reviewed on: 2nd May 2024

I was told about this company to help me sort out a...

I was told about this company to help me sort out a debt. Well they are fantastic. I was thinking i would never clear the debt i owed but with Step Change clearing my debt was easy. We set up an affordable payment plan and every year they see if you need any adjustments to your payments and i have nearly cleared my debt. Such an easy company to deal with. I rate them a ten out of ten. Reviewed on: 2nd May 2024

Very understanding and no judging

Customer service excellent there was no judgement and my case was dealt with quickly which and was such a relief they were able to offer me a solution Reviewed on: 2nd May 2024

I was in a very bad place in my life, mydebt was ou...

I was in a very bad place in my life, my debt was out of control and was making me ill. My son recommended step change and I couldn’t believe how fast my debt was sorted out into an affordable amount to pay each month. Reviewed on: 2nd May 2024

StepChange are truly amazing.

I am almost completely debt free thanks to StepChange. You only pay what you can reasonably afford each month and you have a review every year. They try their best to stop all interest being added to your debt. In my case every one of my debtors stopped adding interest and that helped me enormously. Without the help of StepChange I would still be in heaps of debt. They’re also completely free of charge and non judgemental. Thanks again StepChange. Reviewed on: 2nd May 2024

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