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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very supportive

Step Change had helped me during a very difficult financial situation, their support took lot of stress from my life allow me to to focus on my family and career Reviewed on: 25th May 2025

Financial emotions

I had reached a very low point when trying to deal with my financial situation. Having spoken to StepChange staff the outlook is much brighter and there’s a light at the end of the tunnel Reviewed on: 25th May 2025

Non judgemental and supportive from the start.

Non judgemental and supportive from the start. Reviewed on: 25th May 2025

From £40k debts to zero

StepChange helped me go from debts in excess of £40k to a present with zero debts. They were supportive throughout the journey, answering any questions I had. Yes, it took a number of years, but without their help I would still be drowning in ever increasing debt. I would highly recommend StepChange. Reviewed on: 25th May 2025

StepChange changed my life because I felt overwhelmed.

StepChange changed my life because I felt overwhelmed. The staff are very friendly and supportive, I now sleep much better. The fact that they are a free service is amazing, I would always recommend them to family & friends. I will always be totally grateful to them thanks. Reviewed on: 25th May 2025

Step Change changed everything for my future

I was in a terrible way when I first spoke to step change. My wife and I had just separated, I had an incredible amount of debt and I didn’t know where to turn. They calmly and kindly sat with me and helped me through the situation and I am now on a plan that has helped level me out and start to plan for the future. Reviewed on: 25th May 2025

Without StepChange i don't know what I would do, the...

Without StepChange i don't know what I would do, they have made it easier for me to sleep at night without the stress and worry. Reviewed on: 25th May 2025

From Start To Finish, an easy process

Start To Finish, an easy process which takes into account all outsganding agreements/payments, assesses affordability and allows one monthly payment to nmbe set based on this. Step Change dealt withe the creditors and reduced my anxiety. Reviewed on: 25th May 2025

Id be still be stuck in the visisus circle of dept w...

Id be still be stuck in the visisus circle of dept without stepchange's help im now £700 better off each month it's like having a massive pay rise. Reviewed on: 25th May 2025

From anxiety to Calmness

My world felt like it was caving in when my debts were piling up and I didn’t want to default on any of them. It got to a point that after paying my rent and bills all of my money was used to cover debt and I had to do little borrowing from friends. When Step Change took charge there was calmness that was introduced to my life. Reviewed on: 25th May 2025

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