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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange closed my case and returned money which I...

Stepchange closed my case and returned money which I had overpaid but still had debtors chasing me afterwards as the balances were not fully settled. However, very reliable and got me out of a lot of trouble. Really they are a life line. Reviewed on: 2nd May 2024

Best support ever

Help was there at the time of need amazing service Reviewed on: 2nd May 2024

No judgement. Just help and understanding

We were going out of our minds worrying after a change in finances left us unable to meet our commitments. After being told about stepchange we phoned them and they have been non judgemental and helped immensely with my mental health. If anyone has worries financially, please don't let it ruin your life. Contact stepchange for support and help. Nobody wants to go through this kind of thing in their lives but the fact that these post covid times has left many of us in a much different situation and it's so wonderful to have this kind of assistance. Reviewed on: 2nd May 2024

Expert advice from knowledgeable staff

The lust of options available to help you with your problem or clearly explained with allows you to get back on track. Reviewed on: 2nd May 2024

Saved me

When I thought I could see no end step change saved me Reviewed on: 2nd May 2024

I have big problems with debit credit card and day l...

I have big problems with debit credit card and day loans, they sorted it out very fast , no stress and every time I needed to speak to them answered phone straight away Reviewed on: 2nd May 2024

They helped me and took alot of stress away.

They helped me and took alot of stress away. I would recommend them to anyone who is struggling with debt. Reviewed on: 2nd May 2024

Mental Health found a way out!!!!

I was suffering with mental health an was getting more an more anxious an scared about my deft son universal credit through no fault of my own just hit me like a ton of bricks so I’d heard of your company on tv an was so hard for me to ring you but so glad I did as you’ve helped no end with sorting my bills out for me would recommend this company to anyone who feels they can’t reach out brilliant service!!! Reviewed on: 2nd May 2024

excellent and professional

At a difficult time received excellent professional advice in a clear compassionate way. At no time did I feel a lesser person for my problem. Payments are made promptly on my behalf and I am kept informed of progress. Highly recommended Reviewed on: 2nd May 2024

The advisors are very knowledgeable and non judgemen...

The advisors are very knowledgeable and non judgemental, they answered all my queries without hesitation. I felt so much better after my initial contact, I felt I had more control over the situation. Reviewed on: 2nd May 2024

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