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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Lifted the weight off my shoulders

I was at my whits end, anxious and depressed about my debts, I spoke to Step Change and went through everything with me, sorted out an affordable monthly repayment schedule and took all the pressure off. I now have learnt to live within my means while chipping away my debt. Reviewed on: 25th May 2025

The saviours

I was in a really bad situation due to health and step change have helped me get out of a mess!I they have helped me so much they are super! Reviewed on: 25th May 2025

Death of the love of your life.

From the time I realised I had made many mistakes after my Husbands sudden death at 48. I found him dead after putting a fence up together it was a heart attack, I was diagnosed with PTSD as I did CPR to no avail. I now think there are safe guards in place. Decisions I made were random not thought of, just random! Step change has honestly saved my life as I had a failed suicide attempt, they have given me my life back! Reviewed on: 25th May 2025

Amazing people!

I suffer from anxiety, I hate talking on the phone about my problems, however the team at Step Change are wonderful, and fully understand, and have been amazing with me. Reviewed on: 25th May 2025

best decision I ever made

Absolutely best decision I ever made, helped me stop burying my head in the sand and deal with the problem head on. Reviewed on: 25th May 2025

Peace of mind with step change when I was over...

I got peace of mind with step change when I was overwhelmed not knowing how I’d cope they are a tremendous help Reviewed on: 25th May 2025

They made reducing my debt easy and affordable.

They made reducing my debt easy and affordable. They contacted all my debters and arranged the payments. The reviewing process is good to so if your circumstances change they help adapt your plan. Reviewed on: 24th May 2025

Step change is very helpful charity .

Step change is very helpful charity . Reviewed on: 24th May 2025

I set up a dept plan they went above and beyond took...

I set up a dept plan they went above and beyond took away my stress and anguish they were so help full when covid struck I lost my job which got me behind with all my dept they dealt with it all Reviewed on: 24th May 2025

Helpful mostly

Most agents are kind and courteous. And most are helpful Reviewed on: 24th May 2025

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