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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Highly satisfied with there help over the years

Highly satisfied with there help over the years Reviewed on: 24th May 2025

Excellent knowledgeable, caring and, non judgmental...

Excellent knowledgeable, caring and, non judgmental staff, put you at your ease, worked with us to find the right solution for us Reviewed on: 24th May 2025

Needed help with my finances.

Needed help with my finances. Stepchange sorted my problems without judgement and helped all the way. Reviewed on: 24th May 2025

Poorly managed

My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

Such a relief

Couldn't believe how easy and straight forward the process was from start to finish and once done it's a huge relief to actually go to bed and being able to sleep without the stress and worry Reviewed on: 24th May 2025

Excellent advice and solutions .

Excellent advice and solutions . Kind friendly customer advice Reviewed on: 24th May 2025

Very helpful and always on hand for advice!

I am completing a 10 year process with Step Change, they were very informative and helpful, the whole experience was handled with helpful and understanding professional support. Reviewed on: 24th May 2025

My debt management plan was sorted out really quickl...

My debt management plan was sorted out really quickly and I couldn’t be happier with the service and peace of mind that I got from step change. I felt understood and everything was explained to me in a way that I could understand. Reviewed on: 24th May 2025

Debt free with support from StepChange

For years I struggled with my debt and Stepchange were there when I needed help the most. They helped build a positive communication with my creditors and, with some hard work and tough choices, I am now debt free. The online portal helped me track my budget, my payments and what progress I was making. With the budget calculator I never paid more than I could manage but, the Stepchange dealing with my creditors and having interest frozen, I was able to get on top of it all. For the first time since I was in my late teens i am debt free. Reviewed on: 24th May 2025

Very helpful, helped me when I needed it

Very helpful, helped me when I was in a lot of trouble. They helped me to budget and make sure I understood how money works for me. Reviewed on: 24th May 2025

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