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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Got me back on track, portal is fantastic with month...

Got me back on track, portal is fantastic with monthly statements to show progress. Reviewed on: 24th May 2025

Everything been great using step change to help get...

Everything been great using step change to help get me out of debt. Reviewed on: 24th May 2025

life changer...

Getting in touch with stepchange was a life changer for me,we had money troubles and I didn't know where to turn to,I was scared of losing my home and my family, I contacted stepchange and immediately felt at ease and could breathe again,my anxiety and stress drained from within days,can't thank them enough. Reviewed on: 24th May 2025

There great very helpful willing to help

There great very helpful willing to help Reviewed on: 24th May 2025

Excellent to deal with.

Excellent to deal with. I’m 6 years into my DWP so 4 to go. They answer promptly and their advice is great. Really appreciate all they have done for me. Reviewed on: 24th May 2025

Overall, my dealings with Stepchange have been very...

Overall, my dealings with Stepchange have been very informative and helpful. Reviewed on: 24th May 2025

It helped me to get back on track.

It helped me to get back on track. Reviewed on: 24th May 2025

Gives me a peace of mind, top of finance now...

Gives me a peace of mind, top of finance now Reviewed on: 24th May 2025

...my debt

had big debts but stepchange sorted all my creditors for me Reviewed on: 24th May 2025

Go Stepchange

So helpful , non judgmental and just couldn’t fault them ! Reviewed on: 24th May 2025

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