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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18653 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18653)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

In control of my finance

I am in control of my finance which it help me to be up-to-date. Reviewed on: 24th May 2025

I suffered from a mental breakdown and my finances w...

I suffered from a mental breakdown and my finances were in jeopardy so it was a blessing to have assistance Reviewed on: 24th May 2025

Advicer evry single time when I need help is very go...

Advicer evry single time when I need help is very good to talking with me even last time almost two hours when I need to added another debts. Reviewed on: 24th May 2025

So helpful, in total financial control.

So helpful, in total financial control. Reviewed on: 24th May 2025

Been with stepchange for some time now.

Been with stepchange for some time now. and staff are very helpful and friendly. Reviewed on: 24th May 2025

Not judgemental.

straight forward, no judgemental emotions, practical and to the point. Reviewed on: 24th May 2025

Excellent help for me.

Excellent help for me. excellent in helping me to deal with my problems Reviewed on: 24th May 2025

Easy to approach, very helpful in assessing my debts...

Easy to approach, very helpful in assessing my debts, speaking to my debtors and formalising a plan for me to live again without the fear of debt collectors knocking. Reviewed on: 24th May 2025

Help you see the light

It is obviously stressful but all the communication was amazing and they have definitely helped me to see the light! Reviewed on: 24th May 2025

Empathy, listening and compassion.

Empathy, listening and compassion. Everything you need at this time Reviewed on: 24th May 2025

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