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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Help you see the light

It is obviously stressful but all the communication was amazing and they have definitely helped me to see the light! Reviewed on: 24th May 2025

Empathy, listening and compassion.

Empathy, listening and compassion. Everything you need at this time Reviewed on: 24th May 2025

Stepchange are there for everyone, no matter what

I went from the lowest of lows to now over one year in control and happy with my monthly debit payments, so much so that I have further increased my repayment amounts to achieve a debt free life even sooner than I imagined. I must admit that I tried this service many times in the past and I failed it, only when you commit to it and trust the method, THEN you will see and feel results. If you need help with anything at all, please try using this service. Reviewed on: 24th May 2025

THANK YOU FOR HELPING ME

I am so pleased I found Stepchange. their plan is enabling me to clear my debts without the added stress of being harrassed by debt collectors. A TRUE BEACON OF HELP AND REASSURANCE WHEN I NEEDED HELP. THANK YOU Reviewed on: 24th May 2025

The staff are very friendly and they always exceeds...

The staff are very friendly and they always exceeds expectations they give you comfort when they talk to you it’s rare to see that now . Reviewed on: 24th May 2025

Catalogue debt help

I had one catalogue debt that had spiralled out of control. The catalogue company told me about ‘step change debt charity’, I got intouch and they helped me out by writing to the catalogue company straight away and setting up a payment plan through them so I don’t even have to deal with the catalogue company anymore, I just deal with step change and it’s so much easier. Reviewed on: 24th May 2025

Stepchange charity are trustworthy, & professional

when i was stressed & upset about debt Step change charity were helpful, non judgemental, professional & unbiased. the help they give is constructive & helps with seeing a way forward Reviewed on: 24th May 2025

The team at StepChange are friendly, professional, v...

The team at StepChange are friendly, professional, very helpful and knowledgable. They made me feel reassured and confident again during a difficult period. Thank you! Reviewed on: 24th May 2025

Really helped me get on top of my financial situatio...

Really helped me get on top of my financial situation and relieve the pressure Reviewed on: 24th May 2025

The process was stress free and I’ve gone from feeli...

The process was stress free and I’ve gone from feeling overwhelmed to managing my finances and not dreading the phone calls or mail Reviewed on: 24th May 2025

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