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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18589 reviews)

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4.92

Based on 18,589 reviews, last reviewed 8th Jun 2026

185900% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service with StepChange and the w... Excellent customer service with StepChange and the website/portal is very user friendly too. Reviewed on: 8th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18589)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Helpful understanding respectful and not judgmental...

Helpful understanding respectful and not judgmental makes you feel like it can be sorted no matter how difficult. Reviewed on: 27th May 2026

Stepchange have helped me with all my debts, they ha...

Stepchange have helped me with all my debts, they have given me peace of mind knowing that now I can afford to pay my debts whilst still having money to live on. Reviewed on: 27th May 2026

They are supportive, understanding and patience.

They are supportive, understanding and patience. Reviewed on: 27th May 2026

It’s been ok it can improve

It’s been ok it can improve across customer service and digital services by having a better digital experience and having customer service to support it Reviewed on: 27th May 2026

Very supportive & positive service f...

I've always had very supportive & positive service from step change. There is no judgement, just practical knowledge & helpful advice. They know the right question to ask, even reminding you of items you need to include on your dmp Reviewed on: 27th May 2026

A great help during a dark time

I've found StepChange to be supportive, understanding and knowledgeable. They're true saints. Reviewed on: 27th May 2026

STEP CHANGE EXCELLENT *****

EXCELLENT AS THE STAFF HAVE ALWAY GOT YOU BEST INTEREST AT HEART TO HELP STSY OUT OF MORE PROBLEMED DEPT. Reviewed on: 27th May 2026

Helped me and didn’t judge me and came up with an af...

Helped me and didn’t judge me and came up with an affordable plans Reviewed on: 27th May 2026

Fantastic support f rom Step change

Sorted my debt issue caused by losing my job an dbeing a carer. Reviewed on: 27th May 2026

I was in a bad place did nt know where to turn then...

I was in a bad place did nt know where to turn then someone said step chage will help onece i phone them i felt happy they where so kind did not judge me put me on the path to paying off my dets Reviewed on: 27th May 2026

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