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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Excellent support and advice throughout with lots of...

Excellent support and advice throughout with lots of assurance provided. Reviewed on: 24th May 2025

Always very helpful and understanding

Always very helpful and understanding Reviewed on: 24th May 2025

From overwhelmed to nearly finished

I had nowhere to go and thought I was sinking until I came across StepChange who made everything easy to deal with. I wish I had discovered them earlier. Reviewed on: 24th May 2025

I’ve gone from debt coming out my ears, not wanting...

I’ve gone from debt coming out my ears, not wanting to open letters and ignoring everything to being in total control. Even paying more off each month and making sure I budget well! Reviewed on: 24th May 2025

They have one aim, to help you clear your debts

I was referred to Stepchange by my local CAB, from the very first contact with them I have found them very helpful,non judgemental and so approachable if I run into a shortfall in available funds because of an unexpected expense. They help me to resolve problems. Reviewed on: 24th May 2025

Best help

I lost my job though I'll health about 4-5 years ago and was in a mess,I had debt in the thousands.i got in touch with stepchange who very helpful and supportive,they listen to me and understood my problems.., they took me though all my options sand I haven't look back Reviewed on: 24th May 2025

Stepchange is Wonderful

I can't tell you how wonderful Stepchange is, thank god for them. Reviewed on: 24th May 2025

Kind and understanding customer service really helps...

Kind and understanding customer service really helps when you are feeling overwhelmed and don't know where to start. Reviewed on: 24th May 2025

Life changing call

I am so happy I rang Stepchange and wished I had done it a lot earlier to resolve my debt issues. Its a long road but they help you immensely and you get your life back Reviewed on: 24th May 2025

Great support, really helped with budgets and an aff...

Great support, really helped with budgets and an affordable plan. Reviewed on: 24th May 2025

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