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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent Company

Very happy with company had no problem with my account. Reviewed on: 24th May 2025

excellent service

Excellent help, very professional and understanding. Reviewed on: 24th May 2025

An excellent financial service....

An excellent financial service that has helped me enormously over the years. Reviewed on: 24th May 2025

IF YOUR IN DEBT YOU WON'T REGRET JUST PHONE STEPCHANGE

Was in real trouble with my debit cards and loans, I built up enough courage to phone STEPCHANGE and they helped me in one one,set up a dept management plan with all my debts totally amazing, brilliant staff friendly and helpful, take my advice don't hesitate, if your in dept phone STEPCHANGE the one phone call you won't regret making..... Reviewed on: 24th May 2025

StepChange helped us to find the best solution and t...

StepChange helped us to find the best solution and this took all the stress away. Now we can get on with living! Reviewed on: 24th May 2025

Step Change review

Step Change have helped me with budgeting and organising repayments. I’m finding it difficult to monitor by outstanding credit card balances as some lenders are transferring debts to other debt agencies. This is difficult to track, and it would be better if Step Change were able to assist in this area. Reviewed on: 24th May 2025

I found this perfect, it’s very uncomfortable making...

I found this perfect, it’s very uncomfortable making a decision to help with over spending, but this has taking a massive weight off my shoulders and finally feel like I can breath again Reviewed on: 24th May 2025

The team was professional, efficient, and exceeded m...

The team was professional, efficient, and exceeded my expectations. Reviewed on: 24th May 2025

Step Change has been incredibly helpful

Step Change has been helpful in managing my debts, contacting my creditors on my behalf Reviewed on: 24th May 2025

StepChange agents are brilliant

StepChange helped me in the most difficult time of my life. The agents are always very polite, friendly and always treated me with respect . Reviewed on: 24th May 2025

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