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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Good experience overall with Step Change.

Good experience overall with Step Change. I was trying to repay my debts and they helped me to manage the communication with the creditors and helped me to get back on track. Reviewed on: 24th May 2025

I was overwhelmed with my debt and couldn’t keep up...

I was overwhelmed with my debt and couldn’t keep up with even all the minimum payments but with stepchange I have management to take control of my debt and will be debt free by next year which I though would never happen! I could make an affordable payment each month based on my spare income and when my income increased slightly I was able to change my payment amount and reduce the time I would be debt free by Reviewed on: 24th May 2025

Excellent advice and service!

Excellent advice and service! Great that i sorted my debt early, Reviewed on: 24th May 2025

Debt Management

Stepchange has give me my life back by consolidating all my debt in one achievable Payment for my Creditors. Allowing me to get on with my life. Reviewed on: 24th May 2025

Stepchange helped me so much, making everything easy...

Stepchange helped me so much, making everything easy to manage. The customer service is very helpful and friendly. Reviewed on: 24th May 2025

Life changer

Step change helped me immensely throughout my difficult time and arranged a suitable option for me to payback me debt in a way that suited me the most. Reviewed on: 24th May 2025

step change is the best

step change has been brilliant for me they have helped me financialy and also with my anxiety every one of your agents are great especially the ladies .i cannot rate you highly enough keep up the great work kind regards terry Reviewed on: 24th May 2025

Excellent support and easy to contact

Excellent support and easy to contact Reviewed on: 24th May 2025

They are all kind supportive and not judgemental, ca...

They are all kind supportive and not judgemental, calm very knowledgeable and do what they say they will! . Reviewed on: 24th May 2025

If you are n debt Please con StepChange,

I was overwhelmed with a debt of £76,000 when I contacted StepChange. I could hardly sle for worry. With their help I am now debt free by keeping to my debt management plan. They were a huge and invaluable source. Please contact them and you will soon be debt free too. Reviewed on: 24th May 2025

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