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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I went to them in despair.

I went to them in despair. They gave me my life back. Reviewed on: 24th May 2025

Very helpful and trustworthy, calm and respectful

Very helpful and trustworthy, calm and respectful Reviewed on: 24th May 2025

A* Step Change

Can't thank Step change enough helped me feel onto of my debt for the 1st time will recommend them to anyone Reviewed on: 24th May 2025

My only wish is that I should have gone to step chan...

My only wish is that I should have gone to step change for help before my debt got into trouble everything from the first call to present day has been brilliant I cannot say enough about this organisation apart from thankyou from the bottom off my heart 16 month left then debt free once again a big thankyou to everyone who help me so much Reviewed on: 24th May 2025

Excellent experience with StepChange.

Excellent experience with StepChange.Totally gave me my life back , from 30K of debt from a relationship breakup ,sleepless nights and constant worry to being debt free . I owe these people my life Thank you Reviewed on: 24th May 2025

Honesty and power

They were very honest and approachable and the fact that such a company exists, it's a life saver! Reviewed on: 24th May 2025

Always always helpful, kind and non judgemental.

Always always helpful, kind and non judgemental. Sorted me from being completely overwhelmed and stressed to being in a managed and safe place. I only wish I’d known sooner that I could have asked for help sooner. Reviewed on: 24th May 2025

They took away the stress and anxiety that comes wit...

They took away the stress and anxiety that comes with debt. Reviewed on: 24th May 2025

Stepchange has been very helpful and took the stress...

Stepchange has been very helpful and took the stress out of being in debt Reviewed on: 24th May 2025

Good service

Very understanding and non judgemental staff . Felt a huge weight off my shoulders less stressed once I had set up a plan . Would definitely recommend their service . Reviewed on: 24th May 2025

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