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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Honestly StepChange gave me my life back.

Honestly StepChange gave me my life back. Before applying I had multiple debts often with no idea how much I needed to pay each month, everything was overwhelming and I had no idea how to keep on top of things but thankfully a friend told me about StepChange and honestly I was a bit hesitant at first but it was the best thing I could have done, once I gave my budget and explained all the debt I had they were able to consolidate it in one way more affordable payment which that alone eased my mind greatly as I finally knew how much I was actually paying each month and could effectively budget around it again, they also reduce stress by sorting out any change in creditors without you needing to do anything. I have been with StepChange for just over a year and my quality of life has improved so much so if you’re struggling with debt I can only whole heartedly recommend StepChange ! Reviewed on: 24th May 2025

StepChange are very understanding

StepChange are very understanding make you feel at ease for the first time in a long time help you make the right choice which is right for you took a huge weight off me are always there for you would recommend them to anyone that is struggling with debt Reviewed on: 24th May 2025

was at a loss about what to do.

was at a loss about what to do. too many letters coming in and stress building.Stepchange was a safe pair of hands who helped me literally take one step at a time with such respect for me and understanding. And they keep in touch with my progress and are there to help sort it out when things go wrong, Reviewed on: 24th May 2025

Stepchange have been nothing but excellent.

Stepchange have been nothing but excellent. They have helped me every step of the way and I couldn't have got through my really hard times without them. I felt so down before I contacted them, but now I feel like I can be myself again. Reviewed on: 24th May 2025

You made me breath again

You made me feel that it was not my fault but circumstances that put me in this position, every contact with you was positive, encouraging, and made me feel a little bit better and in control, your staff were professional, polite, and showed great empathy and understanding to my situation. Reviewed on: 24th May 2025

Fantastic

I was totally overwhelmed by my financial situation. Stepchange was the best thing. Reviewed on: 24th May 2025

I went from feeling overwhelmed, worried and stresse...

I went from feeling overwhelmed, worried and stressed to relieved. It gave me back some control. Plus I am still paying off my debt whilst having a life too. Reviewed on: 24th May 2025

Easy way to turn a big problem to no problem.

Easy way to turn a big problem to no problem. Excellent response and swift service which gave me peace of mind Reviewed on: 24th May 2025

Life Changing Experience!

I went from the depths of despair and desperation, drowning in debt to overwhelming relief and a life with a bright future, thanks to StepChange and their debt solution for me! Reviewed on: 24th May 2025

I have a brighter future now

Experience Debt problem with a few creditors, I was living off credit and it was getting worse and worse I did a income and expenditure online and it wasn’t something I was surprised about but it did show me where to make cuts in my income and regarding my spending, I’m on a DMP now with them but the down side it is going to take along time to pay my creditors off. Online is a great service and it’s worth spending the time doing a income and expenditure and any question they have been brilliant helping me every step of the way the future looks brighter now with their help trust me their great at what they do. Reviewed on: 24th May 2025

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