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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Very good and very helpful , made things easy to man...

Very good and very helpful , made things easy to manage, i was going through hard times help me so much Reviewed on: 24th May 2025

Stepchange helped me it can help you also

Stepchange helped me when I was at a very low time in my life I had debt problems and stepchange helped me immensly Reviewed on: 24th May 2025

I got an unspeakable help to go from 'overwhelmed' t...

I got an unspeakable help to go from 'overwhelmed' to 'on top of it’. I have received a great support for many years. I has changed mine and my family’s life. Reviewed on: 24th May 2025

StepChange helped when I didn't know where to turn.

StepChange representatives have always been most helpful and encouraging on this journey. They have guided me and advised me with tough choices I have had to make. Always available to answer any questions about pending collections. Reviewed on: 24th May 2025

Thank you

They helped me to get my life manageable when it felt anything but. Reviewed on: 24th May 2025

The best

Getting in touch with StepChange was the best thing I’ve ever done, regarding my financial difficulties. They did my budget, they came in deal with my creditors, they gave me peace, of mind knowing the exact amount I could afford to pay monthly.. I’ve experienced a lot of stress and sleepless nights, so I will always be grateful to StepChange for giving me the chance to enjoy life again. Reviewed on: 24th May 2025

They give you peace of mind that your debts are all...

They give you peace of mind that your debts are all getting paid and they take the stress off you when dealing with your debtors Reviewed on: 24th May 2025

Coyld not believe how easy Stepchange made it to sor...

Coyld not believe how easy Stepchange made it to sort out my debts.Very straightforward and you feel like a weight has been taken of your shoulders.Very organised and customer service is excellent and non biased.Literally a lifeline to climbing out of debt. Reviewed on: 24th May 2025

It was great to have such understanding and professi...

It was great to have such understanding and professional people to talk to and guide myself through what was a difficult period and helped me through to a position on now really good financial health Reviewed on: 24th May 2025

Very friendly staff.

Very friendly staff. Understands every individual's financial and personal issues and help ppl to the best of their ability Reviewed on: 24th May 2025

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