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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Superb team !

Superb team ! Always knowledgeable and helpful Reviewed on: 1st May 2024

Stepchange were brilliant in helping me to deal with...

Stepchange were brilliant in helping me to deal with my debts, they took me through the options available to me and then dealt with everything which is what I needed at the time. Reviewed on: 1st May 2024

Great honest down to earth and I felt like they were...

Great honest down to earth and I felt like they were on my side, can’t rate them highly enough Reviewed on: 1st May 2024

I got myself in a very deep hole, my partner recomme...

I got myself in a very deep hole, my partner recommended step change and in 6 months time I will be debt free Reviewed on: 1st May 2024

I have a DMP in place thanks to Stepchange and have...

I have a DMP in place thanks to Stepchange and have to thank them for giving me a chance to sort my financial situation out as the alternative for me was to be a very very dark place as I had a multitude of debts and getting the parties to see I was willing to try and sort my errors out would not have been possible without Stepchange and their brilliant staff. I would say to anyone that they get in touch and start the journey back to recovery and a life again. Reviewed on: 1st May 2024

Letters have stopped coming .

Letters have stopped coming . Bad thing is I keep getting phone calls about my debt and solutions Reviewed on: 1st May 2024

Given my life back

The advice and help provided by Stepchange has given me my life back. I was just existing and drowning in debt but now I can see the light at the end of the tunnel. I was given a very clear plan. Reviewed on: 1st May 2024

Light at the end of the tunnel

The best thing I ever did after a gradual accumulation of debt throughout my thirties from getting married,getting a mortgage and a having a young family,was to get on a debt management plan with stepchange and avoid paying extortionate interest to all my creditors,which would've kept me in debt for decade's.I'm now into year 6 of a 6 year plan and have paid back over £28,000 of non-mortgage debt....I can finally see light at the end of the tunnel!!! These guys are brilliant and I would fully recommend getting in touch with them if you are struggling with debt. Reviewed on: 1st May 2024

a very good company

always very helpful and will listen to your problems and advise accordingly Reviewed on: 1st May 2024

Peace of mind

They help me sorting debts out, iam sleeping at night now, it's so quick and easy to follow the steps, and so easy speaking to them, iwas so scared talking about it, Reviewed on: 1st May 2024

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