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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Struggling with debt contact stepchange

A few years ago I was struggling with paying off my debts, I contacted stepchange who organised a debt mangment plan, one I could afford, I am nearly debt free, my stress levels have dropped and I feel much happier, fantastic customer service Reviewed on: 24th May 2025

Dealt with compassion not blame

Dealt with compassion not blame providing you make an arrangement and stick to it 99% of the time - which is only right Reviewed on: 24th May 2025

Brilliant service and helped me massively when I cou...

Brilliant service and helped me massively when I couldn’t afford my payment this month Reviewed on: 24th May 2025

Very helpful and make your life easy

Very helpful and make your life easy Reviewed on: 24th May 2025

Great service thanks well recommended

Great service thanks well recommended Reviewed on: 24th May 2025

Takes away all the stress of dealing with my creditors

Takes away all the stress of dealing with my creditors Reviewed on: 24th May 2025

I had credit cards study and travel debts, that were...

I had credit cards study and travel debts, that were spread over 4 credit cards. The interest was making it harder to pay off. Stepchange has helped arrange freezing interest on all credit cards and all the payment into affordable payments Reviewed on: 24th May 2025

Since using step change I feel free to enjoy life kn...

Since using step change I feel free to enjoy life knowing with there support I am dept free they are very supportive and are only on the end of the phone whenever you need them I recommend them highly Reviewed on: 24th May 2025

Step Change got me back on track

Step Change helped me get my financial situation back on track when I was in a scary position with creditors contacting me. Step Change took control and delt with my creditors so that I could get back on track with my finances. Reviewed on: 24th May 2025

They have been very helpful and understanding with m...

They have been very helpful and understanding with my situation. Always giving good advice. Reviewed on: 24th May 2025

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