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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

After illness found debts overwhelming.

After illness found debts overwhelming. Stepchange took control and I am now debt free. It took a while but they helped me through. Would recommend to anyone. Don’t delay if you need help the sooner you take action the better for you. Reviewed on: 1st May 2024

Thankyou Stepchange!

Stepchange dramatically changed my situation and solved all my money worries. They helped me manage my money and find a suitable solution to repay my debts. Reviewed on: 1st May 2024

Can’t fault the help I received, took a massive weig...

Can’t fault the help I received, took a massive weight off my shoulders Reviewed on: 1st May 2024

Been with step change is ok they pay my debts for me...

Been with step change is ok they pay my debts for me so I do not need to pay them direct it easier the pressure on me and I can get on with not worrying if they get paid. Reviewed on: 1st May 2024

I got in touch with StepChange when I had concerns o...

I got in touch with StepChange when I had concerns over money they were all very helpful which was a great relief as it’s very stressful but they are very understanding and help to find the right solution for you Reviewed on: 1st May 2024

So helpful, understanding, sympathetic and very prof...

So helpful, understanding, sympathetic and very professional. Took so much worry away from me. I now feel that I can see the light at the end of the tunnel. I now have things under control. Thanks to step change Reviewed on: 1st May 2024

Step change helped me at a time when I was in financ...

Step change helped me at a time when I was in financial difficulty and has kept me on a budget. I will always appreciate and recommend them Reviewed on: 1st May 2024

I simply can not thank this company enough.

I simply can not thank this company enough. Reviewed on: 1st May 2024

THANK YOU STEPCHANGE.

I got into a financial mess after I was persuaded to retire and end my self employment and quickly ran up a debt of over £ 10,000. Then heard about STEPCHANGE and told them my circumstances. They then sorted a debt management plan [affordable to me] to pay my creditors. It was a 5 year plan and I finished paying it off in October 2023. Honestly if you are in a mess with money then contact them. The whole service is entirely free and no interest is paid on whhat you owe. I believe this service is run by banks and lenders so for once they have got something very right, THANKYOU STEPCHANGE,WELLDONE. Chriis age 78 Lincoln Reviewed on: 1st May 2024

Highly recommend

They have been absolutely amazing in helping me when I was financially drowning to make smaller more manageable payments each month. It has released a lot of stress an pressure and they ensure that they provide you with the right service and affordable repayments. The best bit is that they offer their services for free. Reviewed on: 1st May 2024

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