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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Outstanding support

After a major change in my personal circumstances i was no longer able to afford my debts. Stepchange were amazingly supportive from day 1 and gave me multiple options from a debt management plan to bankruptcy. They took the added stress from me when creditors were chasing me by helping to create a realistic budget to repay my debts. 7 years later i am now completely debt free. On a couple of occasions during my dmp i ran into financial trouble and they allowed me a couple of payment holidays whichtook a lot of pressure off me. I cannot speak highly enough about Stepchange and what they have done since 2018. I am not sure that i would have survived the stress without them. Reviewed on: 24th May 2025

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Very helpfull , very understanding of my financial d...

Very helpfull , very understanding of my financial difficulties, explained exactly what would happen , put me at ease straight away Reviewed on: 24th May 2025

They gave us advice when we were worried about debt...

They gave us advice when we were worried about debt after my husband losing his job. We now have one monthly payment to clear all the debt Reviewed on: 24th May 2025

Do your own research!

Difficult to speak with someone. Products and the consequences of taking out a product not clearly explained. Reviewed on: 24th May 2025

Left in financial crisis

Left in financial crisis due to my wife’s sudden death Reviewed on: 24th May 2025

Excellent

Relieved the pressure 100% no more worries. Reviewed on: 24th May 2025

Help and support was very good.

Help and support was very good. very good communication throughout. Reviewed on: 24th May 2025

Stepchange has genuinely been lifesaving for me.

Stepchange has genuinely been lifesaving for me. I’ve gone from drowning in debt, barely managing as a single mum, to now counting down to only 5 more months and being debt free. I started my journey in 2021 and initially with a small amount monthly but then slowly building that up through the years with every promotion or pay rise. The staff at Stepchange have always been very helpful and kind. They take the embarrassment factor out of being in debt. It has truly changed my life to where I’m actually saving to buy my house. Reviewed on: 24th May 2025

Getting my life back

I was at the end of my mind not knowing how to cope with my debt and contacted Step Change who helped me instantly to get back on track. Reviewed on: 24th May 2025

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