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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

A way of managing debts.

Very helpful staff. Very good at keeping me aware of my payments and debts. It has really taken the pressure of me in trying to pay off my creditors. I feel mentally so much better, Reviewed on: 24th May 2025

Great Service

Really helpful in getting me in control of my finances Reviewed on: 24th May 2025

It was fantastic when I used a company that was no g...

It was fantastic when I used a company that was no good to benefit me as Step Change helped me through all of the ups and downs Reviewed on: 24th May 2025

StepChange supported me to get back on track

StepChange make it as easy as possible to get your finances back on track. the stress and worry is now one monthly payment I can afford. The relief, it’s massively improved my mental health Reviewed on: 24th May 2025

My saving phone call

I was struggling to pay all my debts and for the first time ever I didn’t know what to do- a friend suggested I speak to stepchange - this was my breaking point and my saving so easy to speak to and understanding Reviewed on: 24th May 2025

Absolutely briliant,all phone calls are dealt with e...

Absolutely briliant,all phone calls are dealt with efficiently. Reviewed on: 24th May 2025

Stepchange has helped me more than they can imagine.

Stepchange has helped me more than they can imagine. I have stopped sleepless nights knowing they are always there to help. Reviewed on: 24th May 2025

It’s hard admitting you need help when you’re overwh...

It’s hard admitting you need help when you’re overwhelmed and so tired with stress but they were amazing and non blaming. Reviewed on: 24th May 2025

New single Mum 30k debt & living off credit

16 years ago I had nearly 30k worth of debt was a single mum with a new baby & felt helpless - Stepchange changed all that I entered into a DMP & I will be debt free next year. They not only helped me sort a payment plan reasssured me & dealt with my creditors but they taught me how to love without credit & within my means & I will be forever grateful. - Stepchange thank you your support changed my life. Reviewed on: 24th May 2025

darkness to the light.

The majority of my dealings have been helpful and sometimes invaluable , many thanks Paul. Reviewed on: 24th May 2025

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