Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

View other StepChange products

4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Help and support was very good.

Help and support was very good. very good communication throughout. Reviewed on: 24th May 2025

Stepchange has genuinely been lifesaving for me.

Stepchange has genuinely been lifesaving for me. I’ve gone from drowning in debt, barely managing as a single mum, to now counting down to only 5 more months and being debt free. I started my journey in 2021 and initially with a small amount monthly but then slowly building that up through the years with every promotion or pay rise. The staff at Stepchange have always been very helpful and kind. They take the embarrassment factor out of being in debt. It has truly changed my life to where I’m actually saving to buy my house. Reviewed on: 24th May 2025

Getting my life back

I was at the end of my mind not knowing how to cope with my debt and contacted Step Change who helped me instantly to get back on track. Reviewed on: 24th May 2025

Honestly StepChange gave me my life back.

Honestly StepChange gave me my life back. Before applying I had multiple debts often with no idea how much I needed to pay each month, everything was overwhelming and I had no idea how to keep on top of things but thankfully a friend told me about StepChange and honestly I was a bit hesitant at first but it was the best thing I could have done, once I gave my budget and explained all the debt I had they were able to consolidate it in one way more affordable payment which that alone eased my mind greatly as I finally knew how much I was actually paying each month and could effectively budget around it again, they also reduce stress by sorting out any change in creditors without you needing to do anything. I have been with StepChange for just over a year and my quality of life has improved so much so if you’re struggling with debt I can only whole heartedly recommend StepChange ! Reviewed on: 24th May 2025

StepChange are very understanding

StepChange are very understanding make you feel at ease for the first time in a long time help you make the right choice which is right for you took a huge weight off me are always there for you would recommend them to anyone that is struggling with debt Reviewed on: 24th May 2025

was at a loss about what to do.

was at a loss about what to do. too many letters coming in and stress building.Stepchange was a safe pair of hands who helped me literally take one step at a time with such respect for me and understanding. And they keep in touch with my progress and are there to help sort it out when things go wrong, Reviewed on: 24th May 2025

Stepchange have been nothing but excellent.

Stepchange have been nothing but excellent. They have helped me every step of the way and I couldn't have got through my really hard times without them. I felt so down before I contacted them, but now I feel like I can be myself again. Reviewed on: 24th May 2025

You made me breath again

You made me feel that it was not my fault but circumstances that put me in this position, every contact with you was positive, encouraging, and made me feel a little bit better and in control, your staff were professional, polite, and showed great empathy and understanding to my situation. Reviewed on: 24th May 2025

Fantastic

I was totally overwhelmed by my financial situation. Stepchange was the best thing. Reviewed on: 24th May 2025

I went from feeling overwhelmed, worried and stresse...

I went from feeling overwhelmed, worried and stressed to relieved. It gave me back some control. Plus I am still paying off my debt whilst having a life too. Reviewed on: 24th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub