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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18653 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18653)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stepchange have been nothing but excellent.

Stepchange have been nothing but excellent. They have helped me every step of the way and I couldn't have got through my really hard times without them. I felt so down before I contacted them, but now I feel like I can be myself again. Reviewed on: 24th May 2025

You made me breath again

You made me feel that it was not my fault but circumstances that put me in this position, every contact with you was positive, encouraging, and made me feel a little bit better and in control, your staff were professional, polite, and showed great empathy and understanding to my situation. Reviewed on: 24th May 2025

Fantastic

I was totally overwhelmed by my financial situation. Stepchange was the best thing. Reviewed on: 24th May 2025

I went from feeling overwhelmed, worried and stresse...

I went from feeling overwhelmed, worried and stressed to relieved. It gave me back some control. Plus I am still paying off my debt whilst having a life too. Reviewed on: 24th May 2025

Easy way to turn a big problem to no problem.

Easy way to turn a big problem to no problem. Excellent response and swift service which gave me peace of mind Reviewed on: 24th May 2025

Life Changing Experience!

I went from the depths of despair and desperation, drowning in debt to overwhelming relief and a life with a bright future, thanks to StepChange and their debt solution for me! Reviewed on: 24th May 2025

I have a brighter future now

Experience Debt problem with a few creditors, I was living off credit and it was getting worse and worse I did a income and expenditure online and it wasn’t something I was surprised about but it did show me where to make cuts in my income and regarding my spending, I’m on a DMP now with them but the down side it is going to take along time to pay my creditors off. Online is a great service and it’s worth spending the time doing a income and expenditure and any question they have been brilliant helping me every step of the way the future looks brighter now with their help trust me their great at what they do. Reviewed on: 24th May 2025

Very good and very helpful , made things easy to man...

Very good and very helpful , made things easy to manage, i was going through hard times help me so much Reviewed on: 24th May 2025

Stepchange helped me it can help you also

Stepchange helped me when I was at a very low time in my life I had debt problems and stepchange helped me immensly Reviewed on: 24th May 2025

I got an unspeakable help to go from 'overwhelmed' t...

I got an unspeakable help to go from 'overwhelmed' to 'on top of it’. I have received a great support for many years. I has changed mine and my family’s life. Reviewed on: 24th May 2025

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