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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Excellent help. Excellent solution.

Ended up going very into the red after unpleasant circumstances meant a relocation. I got in touch with StepChange and they could not have been more helpful. They took the worry and concern out and came up with a repayment plan. I’ve now only a few months left to go, it’s fantastic to see the light at the end of the tunnel. I couldn’t recommend them enough. Reviewed on: 24th May 2025

I havebeen very ill over thepast 15 or so years and...

I havebeen very ill over thepast 15 or so years and my difficulties did not help much. I was recommended to call StepChange and it turned my anxiety levels to reduce considerably. I am now recovering from my 5th Heart Attack and have had 10 Stents inserted into my heart and I firm;y am of the belief that probably would not have survived these had it not been the advice and assistance I received from StepChange. The adisorswho dealth with my case were very sympathetic and compassionate. Over all a great help towards my recovery and. survival. THANYOU. Reviewed on: 24th May 2025

Great help

They've helped us tremendously during the most stressful time in our lives. They do a fantastic job and we're very grateful. Reviewed on: 24th May 2025

Peace of mind from day 1

Been with StepChange since 2020. They have helped me from the start, giving me peace of mind and I have managed to survive without a credit card for 5 years. I am so glad I found them. Reviewed on: 24th May 2025

Best supportive agency for Debt crisis

Me and my wife were in big debts , when StepChange helped us about 15 yers ago.This lead for us to leave dignified n peaceful life, though with limited financial resources.on hand. Reviewed on: 24th May 2025

Brilliant advice from the amazing people at Stepchange

Truthfully I don't know where I would be today if not for the help, understanding and brilliant advice from the amazing people at Stepchange. I can't thank them enough for the wonderful job they do in helping people like myself. Reviewed on: 24th May 2025

Very sensitive and helpful service

Very sensitive and helpful service Reviewed on: 24th May 2025

Stepchange debt plan

Stepchange have been so helpful to me.Like a weight has been lifted off your shoulders.They take the worry over your debts away. Reviewed on: 24th May 2025

I was in quite a bit of debt and but not now

I was in quite a bit of debt and was referred to stepChange by citizen advice so i did and it was so easy and i was told what would need to be done to get debt free with the bit of money i could afford to pay all of the creditors and was given a date when the debt would be paid off and i just left it to stepChange to do the rest it wad brilliant so now im debt free and ive started to save and see my credit score go up so would i recommend them yes hole heartedly and with i did it sooner yes there is light at the end of the tunnel Reviewed on: 23rd May 2025

Reliable factual information and practical help.

Reliable factual information and practical help. Feels like there really is help available and a great sense of relief when you start on it. Reviewed on: 23rd May 2025

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