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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful, consolidated all my debt and started t...

Very helpful, consolidated all my debt and started the payment plan. Good advice and knowledge to assist me with the process. Reviewed on: 28th May 2026

Good company

Very helpful when you ring them sorted all my debts into one easy payment Reviewed on: 28th May 2026

Gave me great peace of mind knowing I was able to ta...

Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

I have had a good experience to date however I feel...

I have had a good experience to date however I feel that you have to stand up for your rights when you feel the process is more in favour of your creators and not balanced with looking after you. At one point in the process i felt like i did not have a choice but to just take what I was being told would be my monthly cost even though it would leave me worse off financially and caused me to struggle financially, however i have to say that once i had pointed that out the conversation started to look and review this, which the right support in place. Reviewed on: 28th May 2026

Helped me with everything I needed thank you

Helped me with everything I needed thank you Reviewed on: 28th May 2026

Helped me take control of my debts.

Helped me take control of my debts. Slowly becoming debt free with affordable monthly payments. Reviewed on: 28th May 2026

Excellent customer service.

My experience has been excellent. Everyone I’ve dealt with have been really helpful, ready to listen and non-judgmental which is really important when you’re going through financial stress. Excellent customer service. Reviewed on: 28th May 2026

I was worried about my increasing debt but step chan...

I was worried about my increasing debt but step change made me feel at ease and offered great advice Reviewed on: 28th May 2026

to sort me...debt

I was in a bind they helped to sort me on stepchange Reviewed on: 28th May 2026

StepChange as made my life easier.

StepChange as made my life easier. I wasn't sleeping because of worrying, but now I'm more relaxed, they have lifted all the worries and they never judged me. Reviewed on: 28th May 2026

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