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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I should of done it years ago but when n sice ive be...

I should of done it years ago but when n sice ive been with Step change its been so much better definitely recommend Reviewed on: 27th May 2026

Excellent StepChange went through everything with me...

Excellent StepChange went through everything with me and put my mind at rest Once I had told them how much and who I owed it to they worked out how much I should pay each one they then contact the different companies who accepted the payments. Glad I went with StepChange it was so easy to talk to them Reviewed on: 27th May 2026

Removed the scary and the complicated!!

Made what was expected to be a lengthy, stressful and complications process so simple. Lifted a very dark cloud and weight. Thank you so much. Reviewed on: 27th May 2026

Simply perfect

Was a very good experience, staff was always calm and understanding the situation, from me is a 10 . Is give you peace of mind whit finance . Reviewed on: 27th May 2026

Cannot recommend them enough

I contacted Stepchange due to debt issues, compounded by Covid. I honestly wish I'd got in touch with them two years earlier. What looked like a daunting process was made simple, manageable and the advice is clear, straightforward and honest. Life instantly got better and whilst there's been a long road to travel, Stepchange have not only made it possible but they made it as easy as anything like this can be. Reviewed on: 27th May 2026

Helpful understanding respectful and not judgmental...

Helpful understanding respectful and not judgmental makes you feel like it can be sorted no matter how difficult. Reviewed on: 27th May 2026

Stepchange have helped me with all my debts, they ha...

Stepchange have helped me with all my debts, they have given me peace of mind knowing that now I can afford to pay my debts whilst still having money to live on. Reviewed on: 27th May 2026

They are supportive, understanding and patience.

They are supportive, understanding and patience. Reviewed on: 27th May 2026

It’s been ok it can improve

It’s been ok it can improve across customer service and digital services by having a better digital experience and having customer service to support it Reviewed on: 27th May 2026

Very supportive & positive service f...

I've always had very supportive & positive service from step change. There is no judgement, just practical knowledge & helpful advice. They know the right question to ask, even reminding you of items you need to include on your dmp Reviewed on: 27th May 2026

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