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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

Great help

5
I have a great experience with StepChange as I am now less anxies knowing that my debt will be taken care of without me being frustrated looking for solutions Reviewed on: 1st May 2024
Amna Abdallah's avatar
Amna Abdallah

I owed £30,000 in debts, close to being debt free

5
I owed £30,000+ in debts, with step changes help I’m now in my final 12 months of payments and will be debt free by May 2025. Thank you step change. Reviewed on: 1st May 2024
Ryan 's avatar
Ryan

Stepchange have changed my life!

5
Stepchange have changed my life! I was in serious debt, not sleeping, not eating. I contacted Stepchange, they were kind, considerate, non judgmental and helped me sort out the best solution for me. Their Customer support is second to none! Reviewed on: 1st May 2024
Suzanne B's avatar
Suzanne B

Step change took me through the process of debt mana...

5
Step change took me through the process of debt management, agents very knowledgeable and talked me through the process when I was having so many challenges. Very understanding, I’m so great full for the help given. Thank you. Reviewed on: 1st May 2024
Ann S's avatar
Ann S

Stepchange has changed what I thought was an insurmo...

5
Stepchange has changed what I thought was an insurmountable problem into a manageable relief. There expertise and empathy has given me time to evaluate where I am now and where I will be at the the end of my struggles.. I will be forever grateful to them for giving me peace of mind Reviewed on: 1st May 2024
Kathleen Bellamy 's avatar
Kathleen Bellamy

The realisation I was not coping with my debts

5
When I finally realised I wasn’t coping with my debts very well and it came to the point that the payments requested by my debtors, was not covered by my monthly wage, I needed help. Stepchange helped me to pass this point and get control of my life. To start the long road to recovery. Reviewed on: 1st May 2024
Wozza's avatar
Wozza

Debt Management

5
The staff are friendly and very helpful.Have been with them for a few years and I am now able to manage my debt . Reviewed on: 1st May 2024
Lou's avatar
Lou

The best thing I ever did was to join Step...

5
The best thing I ever did was to join Step Change Reviewed on: 1st May 2024
Vivienne Tayler's avatar
Vivienne Tayler

Step change are the best

5
They have helped so much they are amazing and so understanding, highly recommend them Reviewed on: 1st May 2024
J Doherty's avatar
J Doherty

Keep me informed

5
After years of using debt management, I have been kept informed and yearly review, to see if you are coping well. Reviewed on: 1st May 2024
Windsor K's avatar
Windsor K

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