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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great experience , with step change very helpful.

Great experience , with step change very helpful. Reviewed on: 23rd May 2025

Life changing, took away a huge burden, helped me ra...

Life changing, took away a huge burden, helped me raise a young family without the constant worry of debt Reviewed on: 23rd May 2025

Don’t hesitate to ask for help.

To ring Stepchange and have to speak about my debt was so terrifying. I quickly realised that there was no need to be afraid… they were there to help me. Stepchange handled my debtors efficiently and effectively. I have nothing but praise for them. Reviewed on: 23rd May 2025

I would highly recommended Stepchange.

Initial review in Year One I didn't get much information about budgeting. But I was extremely grateful fir the service provided. At the end of my first year I had help from an amazing customer service representative, who explained a lot more and saved me a lot of money on my monthly payments. If anyone is going through financial difficulties and is eligible, I would highly recommended Stepchange. Reviewed on: 23rd May 2025

Step change , changed my life.

Step change , changed my life. The support I have received over the years to manage my debts has been exceptional. The non judgmental kind and friendly staff have always made me feel there is a solution but allowing me the autonomy to make choices. My health improved once I took the decision to take the opportunity to seek help. I can see the end of the tunnel!! Reviewed on: 23rd May 2025

They really helped and always at the end of the phon...

They really helped and always at the end of the phone making things less complicated Reviewed on: 23rd May 2025

You me a lot with my bills thank you very much.

You me a lot with my bills thank you very much. Reviewed on: 23rd May 2025

I went from worried to having peace of mind

They were the most understanding and helpful people. I was losing sleep and beyond worried and they took all that away with one phone call. They changed my life completely and I am forever grateful for all their help. Reviewed on: 23rd May 2025

When I first approached step change I was nervous an...

When I first approached step change I was nervous and frightened I can’t tell you what a relief it was to speak to someone that was so understanding and kind. I was helped so much and nothing was to much trouble. Reviewed on: 23rd May 2025

Fantastic service and very helpful and friendly staff.

Fantastic service and very helpful and friendly staff. Would definitely recommend this amazing charity to anyone who is in debt. Reviewed on: 23rd May 2025

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