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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Without the support of Step Change I don’t think I c...

Without the support of Step Change I don’t think I could have tackle my dent problems and felt safe to do so Reviewed on: 28th May 2026

Hard work to get it all set up initially

Hard work to get it all set up initially Reviewed on: 28th May 2026

Over 15 years been a great journey lowering my debt...

Over 15 years been a great journey lowering my debt year after year .Always there when i need you thank you so much .Another 5 years il be debt free. Reviewed on: 28th May 2026

Great that I came to know about StepChange when I wa...

Great that I came to know about StepChange when I was going through financial difficulties. Staff were kind, understanding, polite and supportive in real time, reducing the stress by 90% I would say. Reviewed on: 28th May 2026

Great service.

Great service.................. Great service. Reviewed on: 28th May 2026

Highly recommended.

Very professional, and make everything much less stressful. Highly recommend. Reviewed on: 28th May 2026

Gave me piece of mind with financial help, made it e...

Gave me piece of mind with financial help, made it easy to get debts in one place. Easy ti use website and when I couldnt pay 1 month due to illness, they were brilliant and have never made me feel bad Reviewed on: 28th May 2026

Excellent experience. None judgemental assessment

Excellent experience.The best service and supports I have ever received. Non judgmental assessment. Reviewed on: 28th May 2026

Very convenient and helpful.

Very convenient and helpful. Free of charge but customer aervice os excellent Reviewed on: 28th May 2026

Everything went well and I’m happy.

Everything went well and I’m happy.i already recommended a friend and will be sharing my experience to anyone who have the same situations. Reviewed on: 28th May 2026

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