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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I was on debt for over 15k.

I was on debt for over 15k. After contacting the company all have been taking care of and my sleepless nights went away as soon as they took over. I'm nearly finished only 6-7months left.. Great service and support all the way.. Reviewed on: 23rd May 2025

Courteous and transparent dealing with debt manageme...

Courteous and transparent dealing with debt management issues Reviewed on: 23rd May 2025

Stepchange changed my life.

Stepchange changed my life. They allowed me to breath again. Got me out of my depression. Allowed me to spend my money on the things i needed to buy each month. Reviewed on: 23rd May 2025

Professional and very helpful.

Professional and very helpful. Peace of mind from the first day I spoke them, i highly recommend them if you have debt worries. Reviewed on: 23rd May 2025

Sorting my debt problems.

Having dug myself a big hole with debt I had nowhere else to turn until by some miracle an add popped up on my screen. StepChange Debt Management came up so I looked into this and decided that this was the way forward and not look back eversince Reviewed on: 23rd May 2025

Relieved

I was really worried about my debt but now I feel more in control. Really glad I've found a way out without feeling too overwhelmed. Reviewed on: 23rd May 2025

Absolutely excellent service.

The over all experience has been first rate I would definitely tell my friends of the first and best customer service thanks John Reviewed on: 23rd May 2025

Stepchange are very good listeners and very helpful

Stepchange are very good listeners and very helpful Reviewed on: 23rd May 2025

Great advisors and always helpful

Great advisors and always helpful Reviewed on: 23rd May 2025

Professionals from start to finish

Professionals from start to finish giving good solid advice and support. Great follow up and nothing was too much to ask. I went from desperation to feeling in control. Reviewed on: 23rd May 2025

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