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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16775 reviews)

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4.95

Based on 16,775 reviews, last reviewed 15th May 2026

99050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change, changed my life Step change are the most amazing company, the staff have excellent people.skills and have saved my life on a few occasions Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16775)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service

Excellent service with people who do their very best to help out. Reviewed on: 16th May 2024

Help when needed

Due to a change in circumstances I needed help, Step Change were there to help me make informed decisions. Reviewed on: 16th May 2024

They have helped me sort out my finances when I thou...

They have helped me sort out my finances when I thought there was no help. They were very understanding & helpful Reviewed on: 16th May 2024

Really good company friendly to talk to

Really good company friendly to talk to Reviewed on: 16th May 2024

Always helpful and understanding makes a sensitive d...

Always helpful and understanding makes a sensitive difficult situation easy Reviewed on: 16th May 2024

Sa wspaniali dzieki tej firmie moje zycie sie poleps...

Sa wspaniali dzieki tej firmie moje zycie sie polepszylo mam co jesc i gdzie mieszkac bo w moim przypadku zostalam wyrzucona z domu przez meza z dlugiem dzieki pomocy tej firmy po prostu zyje dziekuje Reviewed on: 16th May 2024

Really helpful the people I have spoken with have b...

Really helpful the people I have spoken with have been very supportive Reviewed on: 16th May 2024

..Excellent debt management company

Well from day one they have listened to me firstly , secondly they explained their options for me and gave me time to think it over . Once I gave them the route I would like to take they made sure it was what I wanted to do, then we got straight to it . Now I am ill I can't always spk properly or type so it's hard for me to do the reviews they have been so paitient and understanding with me . What more can you ask for brilliant and lovely understanding team of workers thank you so much Step debt management . Reviewed on: 16th May 2024

Non judgemental sound advice

I was seeking debt advice and from the first moment i was not judged and given advice on what to do/expect. Given options to suit my needs. Advised on what happens all throughout the process of entering a debt management plan. Given advice when phoning with concerns about letters received from creditors. Overall experience was 5 STAR rating. Reviewed on: 16th May 2024

My experience with StepChange began just over2 years...

My experience with StepChange began just over2 years ago, I'd gotten myself into serious trouble maxing out 2 credit cards and running up a sizeable overdraft with my bank which had left me over £15,000 in debt. Ironically it was a letter from one of my creditors that first brought StepChange to my attention and I'm really happy it did. This wasn't an easy way out or a promise to write off my debts but rather a means to consolidate and manage repayment in an affordabe way . StepCnge helped me to create a detailed report of all my outgoings and contacted all my creditors , on my behalf, with a repayment plan based on what I coula afford. It is such a weight off your mind knowing you have such a profesisonal organisation in your corner and although it hasn't always been easy and I still have over a year to go to be totally debt free, I think deciding to use StepChange was one of the best decisions I ever made. Reviewed on: 16th May 2024

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