Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful, informative and non judgmental

Very helpful, informative and non judgmental Reviewed on: 23rd May 2025

I came to stepchange not knowing how I would get m...

I came to stepchange not knowing how I would get my finance under control.Then I found step change they helped me sort out my problems and now I feel in control thank you stepchange . Reviewed on: 23rd May 2025

StepChange was a life line.

StepChange was a life line. I'd become depressed with my debt which I never seemed to get smaller. Most of my payments were being taken up on interest. Due to this interest, I was running out of money by the end of each month and then had to 'borrow' again from credit cards just to survive. StepChange sorted everything for me and they have been friendly and caring when I've needed to contact them. I can honestly say that I don't know where I'd be today without StepChange and if you're in need of debt help like me, don't hesitate to contact them. Reviewed on: 23rd May 2025

Stepchange literally changed my life!

Stepchange literally changed my life! I used to wake up with a feeling of dread everyday. But after taking the step to contacting Stepchange I felt a huge weight had been lifted off my shoulders and I could finally breathe again knowing that I was making one payment a month instead of multiple. And the interest stopped instead of just paying off minimum payments every month and not getting anywhere. I would recommend Stepchange to everyone. Just take that first step to freedom from stress. Reviewed on: 23rd May 2025

When at my lowest and thinking of nothing more than...

When at my lowest and thinking of nothing more than debt they helped me Reviewed on: 23rd May 2025

Excellent service very understanding,

Excellent service very understanding, made you feel comfortable talking about your debt and very helpful. Took away a lot of stress and worry and they contacted your debtors for you and sorted it out with them on your behalf Reviewed on: 23rd May 2025

StepChange the listening ear !!

StepChange listened and guided me to positive choices and as a result on the last of my debtors and should be one hundred percent clear within the next 24 months or less following the turmoil of 2008 credit crunch affect. Reviewed on: 23rd May 2025

It’s always been a good experience with the customer...

It’s always been a good experience with the customer service team each time I call them. Reviewed on: 23rd May 2025

A star process

The process was faultless from beginning to the end. Would recommend Step change to anyone who needs the help Reviewed on: 23rd May 2025

I have had a very positive experience with StepChange.

I have had a very positive experience with StepChange. They helped me to resolve my debt problems to affordable levels and allowed me to live again. I cannot thank them enough. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub