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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange literally changed my life!

Stepchange literally changed my life! I used to wake up with a feeling of dread everyday. But after taking the step to contacting Stepchange I felt a huge weight had been lifted off my shoulders and I could finally breathe again knowing that I was making one payment a month instead of multiple. And the interest stopped instead of just paying off minimum payments every month and not getting anywhere. I would recommend Stepchange to everyone. Just take that first step to freedom from stress. Reviewed on: 23rd May 2025

When at my lowest and thinking of nothing more than...

When at my lowest and thinking of nothing more than debt they helped me Reviewed on: 23rd May 2025

Excellent service very understanding,

Excellent service very understanding, made you feel comfortable talking about your debt and very helpful. Took away a lot of stress and worry and they contacted your debtors for you and sorted it out with them on your behalf Reviewed on: 23rd May 2025

StepChange the listening ear !!

StepChange listened and guided me to positive choices and as a result on the last of my debtors and should be one hundred percent clear within the next 24 months or less following the turmoil of 2008 credit crunch affect. Reviewed on: 23rd May 2025

It’s always been a good experience with the customer...

It’s always been a good experience with the customer service team each time I call them. Reviewed on: 23rd May 2025

A star process

The process was faultless from beginning to the end. Would recommend Step change to anyone who needs the help Reviewed on: 23rd May 2025

I have had a very positive experience with StepChange.

I have had a very positive experience with StepChange. They helped me to resolve my debt problems to affordable levels and allowed me to live again. I cannot thank them enough. Reviewed on: 23rd May 2025

Step change helped in more ways.

Step change helped in more ways. mum needed help and step change helped in a good way and took the stress away. Reviewed on: 23rd May 2025

I was drowned in debt and having sleepless night, I...

I was drowned in debt and having sleepless night, I could not save or go on a holiday with my family. Fortunately, a friend introduce step change to me, they resolved my debt issues on that same day I contacted them. Since then, I've never been contacted by any debtor. The repayment plan is tailored according to what I've got and can afford. Step-change is a life saver. Reviewed on: 23rd May 2025

nothing to tell that i havnt already said about SC i...

nothing to tell that i havnt already said about SC if an organisation could get knighthood then SC would be top of the list the gift they give is peace of mind enough said Reviewed on: 23rd May 2025

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