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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,651 reviews, last reviewed 29th Jun 2026
125733% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026
Julie's avatar
Julie

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

5
I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021
Grabbie Mpofu 's avatar
Grabbie Mpofu

My financial situation was getting out of control, I...

5
My financial situation was getting out of control, I had always managed to pay minimum payments but I was struggling. A friend told me about step change when I called the call handler put me at easy straight away. Process was easy and I come off the phone with hope. Reviewed on: 23rd May 2025
Laurakerri@outlook.com's avatar
[email protected]

Very helpfull good customer service here to help you

5
Very helpfull good customer service here to help you Reviewed on: 23rd May 2025
Kevin 's avatar
Kevin

Life saver

5
When I thought I would be forever in debt they came along and took over everything for me. Reviewed on: 23rd May 2025
Molly s's avatar
Molly s

Excellent customer service knowledge of staff is ama...

5
Excellent customer service knowledge of staff is amazing very supportive Reviewed on: 23rd May 2025
Neesa G's avatar
Neesa G

Very helpful and understanding staff

5
Very helpful and understanding staff Reviewed on: 23rd May 2025
Mayurbharthi G's avatar
Mayurbharthi G

Grateful! Thank you StepChange

5
I will be forever grateful that I found StepChange. I was completely overwhelmed with debt and the process to get the debt management plan was so easy and was a huge weight off my shoulders. Would recommend to anyone Reviewed on: 23rd May 2025
Flo 's avatar
Flo

WHEN NOTHING IS WORKING IN THIS WORLA STEPCHANGE GAV...

5
WHEN NOTHING IS WORKING IN THIS WORLA STEPCHANGE GAVE ME AN HELPING HAND TO HOLD ON.GOD SEND Reviewed on: 23rd May 2025
jeevan's avatar
jeevan

Was very easy to fill the forms in and was explained...

5
Was very easy to fill the forms in and was explained fully, took away the feeling of dread Reviewed on: 23rd May 2025
Sharon H's avatar
Sharon H

Certainly extremely helpful.

5
Certainly extremely helpful. Went from overwhelmed to being on top of things. Puts your life back together. Reviewed on: 23rd May 2025
Sally P's avatar
Sally P

Life saver

5
When I was at my most stressed and depressed trying to deal with some very aggressive and very threatening debt collectors they took all the stress out of it by taking over and dealing with ever one of them , quite genuinely life savers Reviewed on: 23rd May 2025
Glynn R's avatar
Glynn R

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