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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange have helped me so much to resolve my fina...

Stepchange have helped me so much to resolve my financial issue and I am nearly debt free because of their support and I would be happy to refer or recommend anyone to this great organisation Reviewed on: 15th May 2024

Slow in connecting when there was issues an updates,...

Slow in connecting when there was issues an updates, but I would suggest that down to being how busy and the need for your service is. Reviewed on: 15th May 2024

Excellent customer service.

Excellent customer service. They have help me to manage my debt repayment with a realistic affordability payment plan. Reviewed on: 15th May 2024

Always ready to listen, very helpful

Always ready to listen, very helpful Reviewed on: 15th May 2024

StepChange have made our lives so much easier.

StepChange have been so supportive and have kept us informed all of the time. It made a huge difference to have them sort everything out for us and we know exactly where we are with our repayments. It has made our life much easier and significantly reduced our stress. Reviewed on: 15th May 2024

Step change really helped me out of a big debt

Step change really helped me out of a big debt hole. Helping me to face my debt and get it under control. Could not thank them enough for all their help. Reviewed on: 15th May 2024

They helped me pay all my debts in one

They helped me pay all my debts in one payment and had a cooling off period, breathing space.easy to do online and always someone to help and chat with Reviewed on: 15th May 2024

Helped set up a dmp, so helpful at every stage...

Helped set up a dmp, so helpful at every stage Reviewed on: 15th May 2024

Stepchange Charity have been so helpful supporting p...

Stepchange Charity have been so helpful supporting people with managing their debts. The Charity takes all the stress and worry of contacting agencies money is owed to. Reviewed on: 15th May 2024

Step change are very hassle free and take the burden...

Step change are very hassle free and take the burden away from you leaving you to get on with life and stop worrying. Reviewed on: 15th May 2024

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