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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Highly recommend

Honestly can not thank step change enough, really friendly staff who don’t judge, informative, easy to use website, helpful, they changed my life Reviewed on: 23rd May 2025

Best thing I ever did.

Best thing I ever did. Step change took all the stress from me I could sleep again. Reviewed on: 23rd May 2025

Well excellent service they explain clearly very pr...

Well excellent service they explain clearly very professional Reviewed on: 23rd May 2025

How to clear your debts

Had excellent advice, and hopefully debt free within the next year. Reviewed on: 23rd May 2025

Stepchange helped me get back on track so if you ar...

Stepchange helped me get back on track so if you are worried about your debt I would absolutely recommend Stepchange Reviewed on: 23rd May 2025

Not really helpful for me

Not really helpful for me, because it still didn't allow me to continue filling out the form and I have to call by phone. Since I don't fully understand, I have to wait for my daughter to become free so she can make the call. Reviewed on: 23rd May 2025

Helped me get my life back on track

Helped me get my life back on track Reviewed on: 23rd May 2025

Save the day

Step change are a great service and help and advice they help you to overcome debt issues and help you to handle this worrying time with debt management help to your lenders Reviewed on: 23rd May 2025

Step change totally changed my life they offer free...

Step change totally changed my life they offer free advice and is run by a charity. Reviewed on: 23rd May 2025

Im out of debtebtthey wanted more than I could affor...

Some of the time they wanted more than I could afford based on your budget eg for a while I was paying £200 gas and electric and 100 water rates which they refused to accept why it was so hard to believe i don't know Reviewed on: 23rd May 2025

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