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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent Service

Great service. Very helpful and keep helping you once plan is running and some companies still keep contacting you. Reviewed on: 1st May 2024

Stepchange has been life changing for me!

Stepchange has been life changing for me, they have helped and supported me to pay my debt off in a fair and realistic way which is easy to manage. The whole process has been straightforward and not stressful. Can't recommend enough. Reviewed on: 1st May 2024

Step change Charity have been amazing from the get g...

Step change Charity have been amazing from the get go, I was struggling with a build up of debts and just didn't know what to do. Someone put me in the direction of step change and what a change it has been. They sort out everything even contacting existing debt collectors to ease it all. Thank you Srep change, Highly recommended Reviewed on: 1st May 2024

Thank you Stepchange

After many worrying restless nights feeling I was drowning under the weight of the interest occurring from credit card debt, I was told about step change and it was amazing they helped me enormously bringing more manageable payments and a solution to getting more realistic payments and halting crippling interest charges. The lady I spoke to was amazing she had knowledge and empathy and soon got things going I have nothing but gratitude and now see a way out I encourage anyone feeling great stress around debt to get in touch with Step Change. Reviewed on: 1st May 2024

My debt was getting out of hand

My debt was getting harder to pay each month, and keep on top of Step change made it so I was no longer worried that it would get out of hand unmanageable. There staff were so helpful. Reviewed on: 1st May 2024

Changed my life in having Stepchange available to su...

Changed my life in having Stepchange available to support me; communication was great, I was able to do everything online too, which eased my anxiety due to embarrassment of getting into so much debt Reviewed on: 1st May 2024

Very good

I'm on debt management 3 years and I'm happy, it's make my live more easy and less stressful. Reviewed on: 1st May 2024

Stepchange are a charity they do not charge you

Stepchange are a charity not a money making “financial services” company. It breaks my heart that if you Google Stepchange the first listings are paid for to try and take you away from a charity and into the hands of services some of who will refinance your debt but also make money from you! Make sure you only go to the genuine STEPCHANGE website as they will do everything then can to help without charging you a penny!! Reviewed on: 1st May 2024

Lifesaver

I was drowning in debt and didn't know what to do until I spoke to stepchange and they looked at all my debts and came up with a management plan that allows me to make affordable monthly payments. They deal with your debtors and agree a reasonable payments to each of them Reviewed on: 1st May 2024

They helped me

Covid ruined my business, step change help me pick up the Pieces Reviewed on: 1st May 2024

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