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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Changed my life

Really helpful. Pressure and stress relieved immediately. Sympathetic and understanding people that just want to help Reviewed on: 23rd May 2025

Massive help, and made it really simple to arrange

Massive help, and made it really simple to arrange Reviewed on: 23rd May 2025

You are the best!

I am satisfied. You have helped me a lot and I am so happy. Reviewed on: 23rd May 2025

Great service and excellent help

I was struggling with my finances and these guys got me out of a horrible place,they worked through everything with me and lifted a huge weight from my shoulders. Reviewed on: 23rd May 2025

I was in a very bad way with debt...

I was in a very bad way with debt, burying my head and it was getting worse and worse. Upon entering the website, every single step was extremely easy to follow, my budget was worked out and they handled speaking to my creditors. I am now over 2 years in and can finally see the light at the end of the tunnel and it really is because of all the help I received from Stepchange Reviewed on: 23rd May 2025

Stress-free process.......

It was an entirely stress-free process. Customer support was near EXCELLENT. Honestly, I can't complain. I would say: Step Change is reliable when it comes to providing debt solutions or management. Reviewed on: 23rd May 2025

Amazing work

Helped a lot, especially when I couldn't plan ahead properly. Good service and help. Reviewed on: 23rd May 2025

Stepchange gave me the breathing space & peace of mi...

Stepchange gave me the breathing space & peace of mind that I needed so desperately prior to contacting them. Reviewed on: 23rd May 2025

Fantastic communication and expert advice, very know...

Fantastic communication and expert advice, very knowledgable and reassuring, puts your mind at ease Reviewed on: 23rd May 2025

They are so helpful in sorting a financial crisis.

They are so helpful in sorting a financial crisis. No judgement just impartial helpful advice Reviewed on: 23rd May 2025

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