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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Feeling overwhelmed

I was feeling overwhelmed as my credit card payments was consuming a lot of my finances. I was directed by a friend to seek assistance from StepChange. It was the best thing I did. I now can sleep at night and also, have learnt how to budget better. I am so grateful for their help. Reviewed on: 23rd May 2025

They are literally a life saver.

They are literally a life saver. Reviewed on: 23rd May 2025

Very great great help thank you for my support and...

Very great great help thank you for my support and help Reviewed on: 23rd May 2025

Excellent

Easy to apply, friendly customer service Reviewed on: 23rd May 2025

Be Debt free

Was very low and very worried how i managed to be in debt for over £20,000 felt really awful and kept giving money away to someone. One of my creditors suggested Stepchange,it took me 10 years but i never looked back It was hard only at first Stepchange were very supportive and gave me a plan and gave me my life back,I cant thank them enough. Would thoroughly recomend to anyone. Reviewed on: 23rd May 2025

My annual review

The advisor was very patient and helpful. I get very nervous when i do my yearly review, Chloe put me at ease while dealing with my review. Reviewed on: 23rd May 2025

I was in to deep, like treading water, whilst drowning.

I was in to deep, like treading water, whilst drowning. This lot got me out of the deep water. With regular payments I'm nearly on the shore, that will be nice. Reviewed on: 23rd May 2025

Great job

Great place and people they go above and beyond Reviewed on: 23rd May 2025

I was worrying every time bills came in.

I was worrying every time bills came in. Talking to stepchange helped with the worries and the staff so helpful and seemed to really care. Reviewed on: 23rd May 2025

just phone and there is help and hope

gutted to find us at this point and were to go lady at the end of the phone calmed me and talked everthing through our journey there is life at the end of the tunnel Reviewed on: 23rd May 2025

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