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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,640 reviews, last reviewed 21st Jun 2026
376800% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026
Mavis's avatar
Mavis

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Caring understanding helpful

5
They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021
Katreane Webster's avatar
Katreane Webster

Excellent service.

5
Excellent service. Have Debt Management Plan which Stepchange set up free of charge. Reviewed on: 23rd May 2025
Wendy D's avatar
Wendy D

Life Savers!

5
From the first phone and throughout the whole process I felt respected and valued as a client and individual. StepChange stopped me from going mad with worry to being able to focus on the future. They were patient when I cried whilst talking to them and understood the mental strain and anxiety I was felling which was at times overwhelming. Reviewed on: 23rd May 2025
Abbey K's avatar
Abbey K

I was in a terrible situation with my financial affa...

5
I was in a terrible situation with my financial affairs as all of sudden my employment status was changed. Was struggling and looking for an opportunity to come out with my bad experience. I was having trouble with my creditors then through government website came across Step Change debt charity. From the very first moment I contacted them they provided me the right guidance and now I am settling my creditors to best of my abilities hence having a relief. Thanks to Step Change. Reviewed on: 23rd May 2025
Lakshman Suriyabandara's avatar
Lakshman Suriyabandara

Takes the stress away of dealing with creditors

5
Quick and easy to do, all online. Having someone manage this process takes the stress away of dealing with creditors and sets you on the path to debt free. Reviewed on: 23rd May 2025
Mark Minky's avatar
Mark Minky

Been with them some time.

5
Been with them some time. Great service and works well for me. Reviewed on: 23rd May 2025
Daniel B's avatar
Daniel B

Don't delay, contact them today

5
Any issue is dealt with quickly and efficiently with approriate guidance where necessary Reviewed on: 23rd May 2025
Eric's avatar
Eric

Excellent service.

5
Excellent service.made me feel “human again” Reviewed on: 23rd May 2025
Emma's avatar
Emma

Very easy and straight forward to fill in online no...

5
Very easy and straight forward to fill in online no speaking on the phone Reviewed on: 23rd May 2025
Alli Drewett's avatar
Alli Drewett

Awesome people

5
So professional every time that you phone them so caring, listen and always there to help Reviewed on: 23rd May 2025
Mark G's avatar
Mark G

So grateful for the help and the relief of stress go...

5
So grateful for the help and the relief of stress going down. Reviewed on: 23rd May 2025
Simon N's avatar
Simon N

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