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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Life Savers!

From the first phone and throughout the whole process I felt respected and valued as a client and individual. StepChange stopped me from going mad with worry to being able to focus on the future. They were patient when I cried whilst talking to them and understood the mental strain and anxiety I was felling which was at times overwhelming. Reviewed on: 23rd May 2025

I was in a terrible situation with my financial affa...

I was in a terrible situation with my financial affairs as all of sudden my employment status was changed. Was struggling and looking for an opportunity to come out with my bad experience. I was having trouble with my creditors then through government website came across Step Change debt charity. From the very first moment I contacted them they provided me the right guidance and now I am settling my creditors to best of my abilities hence having a relief. Thanks to Step Change. Reviewed on: 23rd May 2025

Takes the stress away of dealing with creditors

Quick and easy to do, all online. Having someone manage this process takes the stress away of dealing with creditors and sets you on the path to debt free. Reviewed on: 23rd May 2025

Been with them some time.

Been with them some time. Great service and works well for me. Reviewed on: 23rd May 2025

Don't delay, contact them today

Any issue is dealt with quickly and efficiently with approriate guidance where necessary Reviewed on: 23rd May 2025

Excellent service.

Excellent service.made me feel “human again” Reviewed on: 23rd May 2025

Very easy and straight forward to fill in online no...

Very easy and straight forward to fill in online no speaking on the phone Reviewed on: 23rd May 2025

Awesome people

So professional every time that you phone them so caring, listen and always there to help Reviewed on: 23rd May 2025

So grateful for the help and the relief of stress go...

So grateful for the help and the relief of stress going down. Reviewed on: 23rd May 2025

I was so overwhelmed and I didn’t even know where to...

I was so overwhelmed and I didn’t even know where to go or where to start after a really tough few years but stepchange made it so straightforward and easy and instantly put me at ease. Reviewed on: 23rd May 2025

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