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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Stepchange - the equivalence of excellence.

Cannot praise this free service highly enough! Totally supportive, no criticisms, super staff and affordable options. Reviewed on: 23rd May 2025

Basically in a mess financially,they helped with eve...

Basically in a mess financially,they helped with everything, absolutely brilliant service, and lovely staff. Reviewed on: 23rd May 2025

Big amount of debts

I have a lot of debts, and from one friend k hear about you guys.I am very satisfied for the help and thankful Reviewed on: 23rd May 2025

Brilliant service everything done for you

Brilliant service everything done for you Reviewed on: 23rd May 2025

They will help

They have made my life survivable and very importantly, not at all single point did they make me feel bad about myself and the situation I am in. Reviewed on: 23rd May 2025

They completely changed our lives.

They completely changed our lives. I wish I’d known about it sooner. It was still a tough process, but without them it was literally impossible. Reviewed on: 23rd May 2025

From feeling overwhelmed to relief

I did feel overwhelmed when one company I owed money to refused to accept a lower payment They told me to ring Stepchange I did ring them and I was in tears but the advisor soon put me at ease and soon I had an affordable solution Reviewed on: 23rd May 2025

Very helpful and explained everything throughout yo...

Very helpful and explained everything throughout your telephone call Reviewed on: 23rd May 2025

Dealing with professional people who know what they...

Dealing with professional people who know what they are talking about , they are very understanding with people who have been through tough times , Reviewed on: 23rd May 2025

Life Changing

I really didn’t know which way to turn until I signed up to Stepchange and my life has changed for the better. All done online and so easy. Such a weight off my mind. Reviewed on: 23rd May 2025

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