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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Life Changing

I really didn’t know which way to turn until I signed up to Stepchange and my life has changed for the better. All done online and so easy. Such a weight off my mind. Reviewed on: 23rd May 2025

step change helped me as per my present situation, e...

step change helped me as per my present situation, explained every questions patiently Reviewed on: 23rd May 2025

Grateful for the assistance.

Grateful for the assistance. They are very helpful. Reviewed on: 23rd May 2025

Step Change has made such a difference.

Step Change has made such a difference. I no longer feel overwhelmed or anxious about my finances. They gave me honest and helpful advice about how to deal with my money worries. Reviewed on: 23rd May 2025

Excellent advice, great customer services

Excellent advice, great customer services Reviewed on: 23rd May 2025

Fantastic support and advice

I was in the pit of despair about my financial situation. I was advised to speak to Stepchange. I can honestly say that it was a life saver. I now sleep better and my mental health is back on track and there is a light at the end of the tunnel Reviewed on: 23rd May 2025

I was in debt and step change got me debt free and w...

I was in debt and step change got me debt free and were there every step of the way Reviewed on: 23rd May 2025

StepChange - LifeChange

When I ran a business back in the 80s, I forever gave all customers the best service imaginable. That did not stop an Indian restaurant chain taking me to the cleaners for £110K. My life spiralled downwards, taking out large loans from certain banks . I lost control of the accumulated debts, having Court Orders and the like. I was recommended to go to StepChange. Without any exaggeration my life started to come together. Agreed amounts would be paid to the companies that I finished up, in debt to. StepChange saved my life. I am not a melodramatic person, I am simply aying it as it is. Do not hesitate to give them a call to discuss your circumstances and you will never look back! Reviewed on: 23rd May 2025

Professional staff, excellent communication, underst...

Professional staff, excellent communication, understanding,thank you very much. Reviewed on: 23rd May 2025

Great team, great service, non judgemental.

Great team, great service, non judgemental. Felt like a weight off my mind when my plan was in place. Reviewed on: 23rd May 2025

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