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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I was in debt and step change got me debt free and w...

I was in debt and step change got me debt free and were there every step of the way Reviewed on: 23rd May 2025

StepChange - LifeChange

When I ran a business back in the 80s, I forever gave all customers the best service imaginable. That did not stop an Indian restaurant chain taking me to the cleaners for £110K. My life spiralled downwards, taking out large loans from certain banks . I lost control of the accumulated debts, having Court Orders and the like. I was recommended to go to StepChange. Without any exaggeration my life started to come together. Agreed amounts would be paid to the companies that I finished up, in debt to. StepChange saved my life. I am not a melodramatic person, I am simply aying it as it is. Do not hesitate to give them a call to discuss your circumstances and you will never look back! Reviewed on: 23rd May 2025

Professional staff, excellent communication, underst...

Professional staff, excellent communication, understanding,thank you very much. Reviewed on: 23rd May 2025

Great team, great service, non judgemental.

Great team, great service, non judgemental. Felt like a weight off my mind when my plan was in place. Reviewed on: 23rd May 2025

BEST THING I DONE

It was the best thing I ever did by getting in contact now I am debt free learnt my lesson and never going back. Reviewed on: 23rd May 2025

When I spoke to stepChange.

When I spoke to stepChange they put my mind at ease and a relief . Reviewed on: 23rd May 2025

Someone to turn to when vulnerable.

In a moment of vulnerability and extreme distress, I was pointed out to a service that would easy my financial burdens. I made the right choice by choosing stepchange. Reviewed on: 23rd May 2025

Life need not be difficult.

Stepchange can change your life, dealing with all the pressure and challenges you may be facing in life with credit. Absolutely amazing work the staff do and support you all the way. Reviewed on: 23rd May 2025

very helpful.

very helpful. put me on the right path Reviewed on: 23rd May 2025

Literally Life Saving - Thank you

When I got to stepchange, I had just been released from a mental health institution after suffering from depression and anxiety for a while. Finances were the only thing stopping me from moving on and living life fully. I got in touch with Stepchange and I can remember crying when they told they could help me. The relief they provided is genuinely one of the reasons I am able to live a normal and happy life. Reviewed on: 23rd May 2025

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