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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

First class

All good helped me to sort things out Reviewed on: 6th June 2025

StepChange saved me from financial ruin.

StepChange saved me from financial ruin. I had over £20,000 of debt across multiple debtors and struggling to make minimum payments above what I was paying in interest. The advisor I spoke to was very helpful creating a budget and their website also gave some ranges of expenditure for people in similar living situations which is very helpful if you're not great at budgeting - probably one of the main reasons for getting into debt in the first place. The whole process was really easy and I felt a weight come off my shoulders knowing they would contact all the companies on my behalf and negotiate a payment plan that meant I could actually pay off what I owe. Reviewed on: 6th June 2025

If you have debts please go to StepChange.

If you have debts please go to StepChange. They are live savers , Brilliant Reviewed on: 6th June 2025

Thoughtful, open minded and very helpful.

Thoughtful, open minded and very helpful. Made me feel at ease with talking about my financial situation. Willing to listen and give u the proverbial nudfe in the right direction to get back on track. Reviewed on: 6th June 2025

Excellent service.

Excellent service. Helped me so much, I don't know how I would have managed with them Reviewed on: 6th June 2025

It would be hard to overstate how helpful Stepchange...

It would be hard to overstate how helpful Stepchange have been. Reviewed on: 6th June 2025

Have been very helpful with everything

Have been very helpful with everything Reviewed on: 6th June 2025

Got me out the rut ,worrying about my debt

Got me out the rut ,worrying about my debt Reviewed on: 6th June 2025

Peace of mind

Friendly understanding customer service.Easy to talk to and will help in finding a solution for you,giving you peace of mind Reviewed on: 6th June 2025

Helped me out massively when I was in a hole.

Helped me out massively when I was in a hole. I am now out of this and woke look back! Reviewed on: 6th June 2025

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