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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

They listen to your concern patiently and gives best...

They listen to your concern patiently and gives best advice as per your requirement Reviewed on: 23rd May 2025

Great customer service

Great customer service and advice they take care of all the creditors so you don’t have to deal with them Reviewed on: 23rd May 2025

Felt totally overwhelmed, mentally stressed .

Felt totally overwhelmed, mentally stressed .... Step Change were so understanding and empathetic - totally unjudgemental. Reviewed on: 23rd May 2025

Life saver

Was depressed because of heavily in debts but step change steps in and made my life worth living again Reviewed on: 23rd May 2025

They helped me through a rough time and really took...

They helped me through a rough time and really took the pressure off me as i was feeling really stressed with my debts just increasing with interest, they made me feel more in control and helped me so much and found it really easy to deal with them as they didn’t judge me either thank you step change Reviewed on: 23rd May 2025

I was worried and anxious about my debts before goin...

I was worried and anxious about my debts before going to Step Change, but since joining them and them drawing up a plan to help me manage my debts, it has helped settle and have hope for the future with a clear plan. Reviewed on: 23rd May 2025

S free and feel like Simon be is on your side a...

Stress free and feel like Simon be is on your side and a helping hand Reviewed on: 23rd May 2025

Very helpful and none judgmental

Very helpful and none judgmental Reviewed on: 23rd May 2025

Great organisation all round

They’ve been incredible for the entire journey from being 20k in debt to 5 in under 4 years. I’m in a position now where I can realistically be clear of debt this year. This would not have been possible without them Reviewed on: 23rd May 2025

Did not know where to turn

I was heavily in debt and did not know which way to turn i couldn't sleep i dreaded the kids needing anything out of very little money we had, I struggled at Christmas and birthdays, I called Step change and was very embarrassed about my situation and when I had to tell them how much debt I was in I felt even worse, however the staff were lovely non judgemental, caring reassuring and made me feel at ease. I would highly recommend stepchange without them I don't know where I would be probably getting into more debt, now after7 years I am completely debt free and enjoying life I am not anxious anymore or ashamed and can sleep better, if this sounds like you please give it a go you will never look back and never regret it Reviewed on: 23rd May 2025

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